13 – Patient Comments

ABOUT THE EPISODE Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Susan Milligan, CHAM, CRCR, and Tom Tull, FACHE, CPXP, walk through real-life examples of patient comments, both the good and the not-so-good, and share strategies for providing an optimal patient experience. Also, Milligan and Tull discuss why it’s so important for Patient Access leaders to have a patient experience network at their fingertips. Don’t miss this engaging conversation from these two industry leaders. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPatientExperienceandEngagement | https://www.naham.org/page/ConnectionsPodcastEpisode1 | https://www.naham.org/page/ConnectionsRealizingthePowerBehindEmpowerment | https://www.naham.org/page/ConnectionsEngagementFeedsExperience | https://www.naham.org/page/ConnectionsActingWithEmpathy | https://www.naham.org/page/NAHAM2022AnnualConference *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections