10 – Navigating Burnout and Staffing Shortages in Patient Access

ABOUT THE EPISODE Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with two Patient Access leaders, NAHAM Publications Committee Chair Philip Quick, MPS, CHAM, and NAHAM Past President Brenda Sauer, RN, MA, CHAM, FHAM. Quick and Sauer, who are Patient Access leaders at major hospital systems, discuss two major topics facing the profession today — staff burnout and the healthcare staffing shortage. Listen in as these leaders share how their organizations are addressing burnout and getting creative in the face of staffing shortages. From introducing nap pods and food banks to leading with empathy, Quick and Sauer note actionable strategies for you to employ today. Plus, they share ways that Patient Access leaders can take care of their own mental health in the face of these challenges. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsSelfCareGuide | https://www.naham.org/page/ConnectionsPinpointingtheCauseofBurnout | https://www.naham.org/page/Connections2021Q2MindfulnessSelfCare | https://www.naham.org/page/ConnectionsAccessWeek21Essays1 *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections