A Hostage Negotiator’s Hacks To Master Communication - Scott Walker - #669

Scott Walker is a former Scotland Yard detective, world renowned hostage negotiator and an author.

Having successfully resolved over 300 cases, from hostage negotiations to piracy, ransom and cyber extortion attacks, Scott has gained deep insights into how human communication works and today we get to find out his wildest stories and best tips.

Expect to learn how the science of negotiating actually works, the questions should you ask at the beginning of a negotiation to set the tone, how you can deal with overwhelm and nerves in high pressure situations, Scott’s advice for negotiating with difficult people, how to avoid the most common negotiation mistakes and much more...

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Timestamps:

(0:00) Scott’s Unique Background (03:46) The Reality of Kidnap Response (07:21) A Negotiator’s View of Human Nature (15:36) Differences Between Extortion Vs Human Kidnapping (18:20) Reacting to Apple TV’s ‘Hijack’ (22:16) Core Components of Successful Negotiating (28:50) Strategies to Build Rapport (31:03) How to Prepare for Negotiation (39:02) Balancing Empathy & Rationality (46:13) The Don’ts of Negotiation (51:43) Where to Find Scott

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