Many travel agents lose potential sales simply because they don’t have a structured follow-up system. In this episode, I’ll share why follow-up is essential, the biggest mistakes agents make, and a step-by-step system to turn more leads into booked clients. cale your agency, simplify your workflow, and delight your clients with the industry's newest travel advisor CRM, visit https://www.trazel.com/ . This episode is proudly brought to you in partnership with the Dominican Republic Tourism Board....
Mar 13, 2025•14 min•Season 3Ep. 2
Robin Lawther is the Vice President of Expedia TAAP (Travel Agent Affiliate Program), and with over 3,000,000 properties on their site, Expedia is a huge force in the travel industry. Robin and I discuss how travelers’ expectations are changing in the world of luxury travel, and how travel advisors can meet and exceed these rising expectations. We also discuss the impact of social media and AI on the future of luxury travel and how travel agents can partner with Expedia TAAP to better grow their...
Dec 02, 2024•28 min•Season 3Ep. 1
Crafting your elevator pitch is an important part of being successful as a travel agent, because if you can't explain your value proposition to your clients in easy-to-understand language, you're going to struggle to convince them to work with you. In this episode, I cover a few aspects to consider when crafting your pitch. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This...
Jul 22, 2024•3 min•Season 2Ep. 10
If you're considering diving into the world of selling travel, here's a quick overview of the benefits of becoming a travel agent. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode is brought to you by our partnership with the Dominican Republic Ministry of Tourism. Visit https://dotravelrewards.com to take advantage of their travel agent rewards program and ensure...
Jul 10, 2024•4 min•Season 2Ep. 9
I share some of the basics of commissions, service fees, and the importance of focusing on the big picture during a training call with the newest member of our IC team, Erica. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode is brought to you by our partnership with the Dominican Republic Ministry of Tourism. Visit https://dotravelrewards.com to take advantage of ...
Jul 01, 2024•6 min•Season 2Ep. 8
During a training call with the newest member of our IC team, Erica, I share the basics of being a travel agent, including a breakdown of the 4 step process of working with clients, how to improve your communication on consultation calls, and the key to growing relationships in the industry. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode is brought to you by our...
Jun 17, 2024•14 min•Season 2Ep. 7
Cesar Briceño shares how you can partner with Classic Vacations to grow your travel agency business. He shares a little bit about Classic Vacations 46 year history in the travel industry as well as all of the wonderful destinations and products they offer. If you're interested in learning more about how you can maximize your travel agency business with Classic Vacations, contact Cesar Briceño here: cbriceno@classicvacations.com Ready to take your travel agency to the next level? Transform the wa...
Jun 14, 2024•46 min•Season 2Ep. 6
In this episode, we discuss how agents can book destination weddings with Francisco Alvarez, the Regional Weddings Sales Manager of America with Palladium Hotel Group. We cover Palladium's brand new 2024 wedding packages, their new booking and planning process, their unique event options like the S'mores Bash, and we discuss how agents can better sell destination weddings at their beautiful hotels. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the C...
Apr 19, 2024•23 min•Season 2Ep. 5
On this episode, I share the lessons I've learned from our Director of Operations Krystal Aziz and our Director of Weddings Itzel Rodriguez. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode is brought to you by our partnership with the Dominican Republic Ministry of Tourism. Visit https://dotravelrewards.com to take advantage of their travel agent rewards program....
Mar 29, 2024•4 min•Season 2Ep. 4
In this episode, I share 3 lessons to grow your travel agent business with integrity and kindness. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode is brought to you by our partnership with the Dominican Republic Ministry of Tourism. Visit https://dotravelrewards.com to take advantage of their travel agent rewards program.
Mar 28, 2024•6 min•Season 2Ep. 3
The Dominican Republic was the Caribbean’s most popular destination last year, welcoming over 10 million visitors, and it looks like 2024 is going to be even a bigger year for the popular beach destination. This February, the Dominican Republic welcomed 755,832 visitors by air and 301,384 visitors by cruise ship, bringing the visitor total to a record 1,057,216 (16% increase over February 2023). Expect the Dominican Republic to continue on this trend of growth as we move through 2024 and into 20...
Mar 18, 2024•5 min•Season 2Ep. 2
I just returned from an 8-night stay in the Dominican Republic which was my 3rd visit in the past 15 months. It's safe to say the Dominican Republic is my favorite destination to visit and recommend. I'm going to be releasing full breakdowns of all of the resorts I visited, but in this episode, I just want to share a little about what I think makes the Dominican Republic so special. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailor...
Mar 15, 2024•6 min•Season 2Ep. 1
In this episode of the Modern Travel Agent Podcast, I outline 4 tips to help you master your travel agent consultation calls. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode of the Modern Travel Agent Podcast is brought to you by our partnership with Palladium Hotel Group. With over 50 hotels worldwide and 16,000 rooms in Mexico, Dominican Republic, Jamaica, Braz...
Jan 01, 2024•5 min•Season 1Ep. 42
Site Inspections are such an important aspect of being a successful travel agent. They provide an opportunity not just to expand your knowledge by seeing the resorts firsthand, but also by helping you create new partnerships. In this episode of the Modern Travel Agent Podcast, I detail 7 ways you can maximize the impact of your site inspections. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.c...
Dec 31, 2023•5 min•Season 1Ep. 41
In this episode of the Modern Travel Agent Podcast, we discuss the top wedding venues of Palladium Hotel Group with Daniela Ocampo Morales, the Regional Weddings Sr Manager America for Palladium Hotel Group. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode is brought to you by our partnership with Palladium Hotel Group. If you have any questions about Palladium Ho...
Dec 29, 2023•14 min•Season 1Ep. 40
We recommend watching this episode on Spotify or Youtube. In this episode of the Modern Travel Agent Podcast, I share a little bit about my stay at Margaritaville Island Reserve Cap Cana. With a unique minibar based point system that allows you to stock your minibar with exactly what you want, great themed restaurants and bars, and a location on the beautiful Juanillo Beach, Margaritaville Island Reserve Cap Cana is a great option for adult-only and family-friendly vacations alike. This episode ...
Dec 28, 2023•1 min•Season 1Ep. 39
In this episode of Modern Travel Agent Podcast, I reflect on the top lessons I learned from 2023. The things that worked last year weren't necessarily the things that worked this year which means the things that worked this year won't necessarily be the things that work next year. I'm setting aside 10% - 20% of my time next year to test and find next year's thing. However much time I’m focusing on cultivating and building relationships, I need to spend more time on it. Relationships are probably...
Dec 26, 2023•4 min•Season 1Ep. 38
Learn How To Become A Travel Agent: https://linktr.ee/ModernTravelAgent If you’re planning your clients' next vacation, then the adult-only TRS Coral Hotel or the family-friendly Grand Palladium Costa Mujeres Resort & Spa could be the perfect fit for them. These two beautiful properties are located on a gorgeous stretch of beach approximately 25 minutes north of Cancun so while you can enjoy the calmer beaches of Costa Mujeres, you’re still close enough to experience the excursions and night...
Dec 11, 2023•2 min
In our new series "Resorts You Should Know," we highlight our top resorts and their unique selling points so you're better able to share these wonderful resorts with your clients. In Part 1, we cover Casa de Campo Resort & Villas in La Romana, Dominican Republic. Known as a favorite luxury destination for celebrities who relish the 7,000 acre private gated community, the activities are world-class — 8 outstanding restaurants including the stunning Minitas Beach Club, a Marina, Equestrian Cen...
Dec 05, 2023•1 min
It’s important to take pride in our work, but at some point, perfectionism is just a fear of judgment. It’s a fear of failure. It’s a fear that if we ship our work, then maybe our client or our colleague or our audience won’t like it. It won’t be good enough. So because we fear failure, we find excuses not to deliver our work. We continually make small, unnecessary improvements to the project, over and over again. So what’s the solution? For me, it’s reminding myself of the advice my brother Tim...
Nov 29, 2023•4 min•Season 1Ep. 35
On this episode of the Modern Travel Agent Podcast, I sit down with Stefany Jones, Director of Retail Affairs for Palladium Hotel Group, and we discuss everything you need to know about Palladium Hotel Group heading into 2024. We start the discussion by covering the different brands under the Palladium Hotel Group umbrella including the luxury adult-only TRS Hotels, the family-friendly Grand Palladium Hotels, and the exclusive, elevated family-friendly experience of Family Selection at Grand Pal...
Nov 27, 2023•30 min•Season 1Ep. 34
When we’re starting new projects, we often say “I’m not sure what to do next” as a substitute for admitting, “I know what to do next but I’m scared it might not work.” If we’re honest with ourselves, we almost always know what we need to do next. We just struggle to do the things we know we need to do. Sometimes we just have to give ourselves permission to be uncomfortable, to try something new, and to possibly “fail,” because that’s the only way we’ll ever take the first steps necessary to buil...
Nov 22, 2023•5 min•Season 1Ep. 33
Sahara Rose De Vore is a Wellness Travel Coach and the Founder of the Travel Coach Network. After finishing university and finding herself unhappy with the lack of travel career options, Sahara bought a one-way ticket to Ireland which led her on a decade-long journey backpacking across 84 countries. Sahara is a TEDx speaker who has been in over 140 media outlets including Forbes, Travel Weekly, and Condé Nast Traveler, and she was named one of 2023’s Most Influential Women in Travel by TravelPul...
Jul 27, 2023•28 min•Season 2Ep. 1
Being a travel agent often feels like trying to do an infinite number of things in a finite amount of time. If you ever find yourself thinking or saying, "I'm too busy," then this simple 4 minute video can help you gain more time. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode of the Modern Travel Agent podcast is sponsored by the Dominican Republic Ministry of ...
May 10, 2023•3 min•Season 1Ep. 31
In this episode of Around the Block where I take you with me on my walk and answer travel agent questions, I discuss the importance of us focusing on what we can control, ways to become better at sales, and the importance of asking for the things that we want (the sale, the review, and the referral). Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more! This episode of the Modern T...
Apr 19, 2023•4 min•Season 1Ep. 30
In this Wednesday Rant, I argue that value must be demonstrated rather than asserted. It's not enough to tell people they should use a travel agent. You have to show them why they should use an agent. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more!
Mar 22, 2023•2 min•Season 1Ep. 29
This is the first episode of Wednesday Rant where I go on a lighthearted rant about what's on my mind in the travel agent world. If you ever find yourself complaining that your clients don't read, then this episode is for you. Ready to take your travel agency to the next level? Transform the way you work with Trazel - the CRM custom-tailored for travel advisors. Visit Trazel.com to learn more!
Mar 22, 2023•1 min•Season 1Ep. 28
This is a new segment called Around The Block where I take you with me on my walk and answer travel agent questions. On this episode, I cover how to deal with imposter syndrome early on before you know everything you need to know. I give my top two pieces of advice for new travel agents, and I explain a few ways you can reduce the likelihood of your clients ghosting you. This episode is sponsored by Palladium Hotel Group. Check out the previous podcast, episode 26, where I detail my top 4 reason...
Mar 22, 2023•6 min•Season 1Ep. 27
Here are the top 4 reasons why you should send your clients to the 454 suite, adult-only, Forbes recommended 5-star TRS Yucatan Hotel. 4. The TRS Yucatan Hotel is a great resort option for travelers looking for a luxury, adult-only jungle paradise in the Mexican Riviera Maya. This isn’t a Miami style high-rise resort like you’ll find in the Cancun hotel zone. This is a gorgeous property divided by a lagoon and spread out across the lush jungle vegetation of the Yucatan where you’ll see a wide ra...
Mar 03, 2023•3 min•Season 1Ep. 26
Being a travel agent often feels like trying to do an infinite number of things in a finite amount of time. Between building relationships with your clients and partners, answering calls, replying to emails, creating quotes, servicing bookings, training yourself on product, traveling on FAM trips, and actively selling travel packages, many agents also have to market themselves, track commissions and accounting, and perform a load of administrative tasks. While many agents pride themselves on wea...
Dec 02, 2022•24 min•Season 1Ep. 25
