On this episode of the 6 Star Business podcast, we are joined by two guests who understand the intricacies of using and creating business technology to make life better for the end user: Richard Lau and Avon Collis. Straight out of the gates Richard brought up the fact that most people are in business for profit only, and have forgotten about the customer. That set the tone for an incredibly insightful and interesting conversation! Here’s a snapshot of what we discussed: 10:39 - Do what has to b...
Jun 15, 2021•48 min•Season 1Ep. 17
This is a very unique episode, because we only have 1 guest! Even though we were down a guest, Rebecca’s genius and friendly nature definitely made up for it. She spoke effortlessly about all the things that underpin her beliefs, motivations and experiences that equate to the ‘6 star’ experience. An adventure with an incredible lady; this was a pure delight. Enjoy! Here’s a snapshot of what we covered: 14:45 - how Rebecca’s grandparents met and built a business together 21:51 - how Rebecca KNEW ...
Jun 11, 2021•46 min•Season 1Ep. 16
In this episode we have the lovely Lindsey Galloway with the bubbly Jen Kuo, who take us on a practical and heartfelt journey into their world of what it means to be a 6 star business. Lindsey talks about her business challenges helping Australians buy their first home, whilst Jen talks about the challenges of being in business and not being aligned - and how that shows up in daily life! What a beautiful conversation this was. We invite you to join us! Enjoy! Here’s a snapshot of what we covered...
Jun 08, 2021•42 min•Season 1Ep. 15
This episode brought us Metrics, Meaning, Responsibility, Communication and Managing a small business to deliver a 6 star experience. We packed so much into this short episode! These are all the topics (and much more) that were delivered fast and furious by our fabulous guests: Aidan Miller-Powell and Mitchell Hunt on this episode. Note: check out the company Aidan works for and who they specifically hire! Here's a snapshot of what we covered (whilst we were on the clock so Mitchell could take h...
Jun 04, 2021•35 min•Season 1Ep. 14
We had a truly international cohort on this call, as each member of Dave’s family were born in a different country, as were the members of Jussi's family! One of the stand-out things from this episode was that both Dave and Jussi agreed for a business to be 6 stars they need to be led by purpose. If they weren't driven by purpose then they would be 5 stars 'at best', and in Jussi's words they would make some profits but die off and not last. This is another episode that could have kept going! He...
Jun 01, 2021•52 min•Season 1Ep. 13
On this episode we were very fortunate to have two guests who truly understand the importance of the human connection. We covered so many topics that every business owner should know about, and take heed of! In this conversation we got deep about being human, and even used the “L” word a few times. This really was a conversation with close friends and we could easily have been at a cafe or even settled around our dining room table. We could have kept going for hours. Here are some highlights: 13...
May 28, 2021•53 min•Season 1Ep. 12
This episode kind of took the wind out of our sails! We found ourselves stripped of pretence very quickly, and working through the core elements of transformation needed in order to become a 6 star business. Vulnerable, real, heartwarming and peppered with stories, anecdotes and history that are helping to describe the powerful shift we find ourselves in, and the power of tribe, connection, and community - for our collective and individual needs. Sit back and enjoy the ride… In this incredibly f...
May 25, 2021•1 hr 4 min•Season 1Ep. 11
On this episode of the podcast we have Steve Barlow from The Change Gym, and Mike Irving from Advanced Business Abilities. This episode was incredibly insightful and educational, and we learnt a lot from these masters at human behaviour and ‘inner performance’. Here are some key highlights of what we explored: 12:18 People have to change; it’s a given 13:00 In order for us to be the best, we need to change 18:40 Where we have learnt to ‘play it safe’ 21:28 Quote from Einstein: “we’re all prisone...
May 18, 2021•53 min•Season 1Ep. 10
This episode is a gem mined from the history lessons of commercial growth, evolution and commercial success. Dave and James took us on a journey that left us all wanting more. We discussed what a 6-star business truly means in our evolving society and how competition needs to make way for greater needs coming from a community perspective, that's woven by purpose and care. In this engaging and informative conversation we cover many topics: 10:10 Why the world needs 6 star businesses 12:39 Busines...
May 11, 2021•44 min•Season 1Ep. 9
Welcome to episode 8 of the Six Star Business Podcast! In this episode we are talking to Rob from the UK, an experienced Google Ads consultant and copywriter who has done all aspects of marketing over the years, who ended up focussing on what he believed was the most critical element of engaging your audience: creating stories. Alongside him we have Rashid, originally a business coach turned marketing and sales guru from Australia who now focusses on helping businesses to reduce their sales cycl...
May 04, 2021•50 min•Season 1Ep. 8
In today’s episode we welcome Chris Thornhill from Growth Animals and Kevin Burt from EN-SYNC 8020 and Handover. Take note Football clubs: Chris and Kevin deliver an impromptu masterclass on how to take your club to 5 star reviews at least! Both our guests have a couple of decades of experience each in their respective fields: Chris in Marketing and Kevin in Operational Performance Improvement. Both Chris and Kevin found the last 12 months to be a great opportunity to evolve their skills and pro...
Apr 27, 2021•53 min•Season 1Ep. 7
Welcome to Episode 6 of the Six Star Business Podcast! In today’s episode we have Tina Brinkley Potts & Andrew Erkins, who rocked the house with their Authenticity, Purpose, Alignment and straight up Honesty! This was an episode that left our heads spinning at the end of it. Here’s some of the magic you’ll find in this episode: 04:15 - Tina shares a story of a previous business she ran, that truly made us sit up and pay attention 7:30 - how Andrew ensures his staff are creating connections t...
Apr 19, 2021•1 hr 5 min•Season 1Ep. 6
Welcome to Episode 5 of the Six Star Business Podcast! In today’s episode we have Celia Swales and David Hubbard, bringing some new perspectives on the world we find ourselves in now post-pandemic, and how those challenge us to create 5 star reviews and even 6 star reviews. Here’s some of the gold you’ll hear in this episode: 06:45 - the future can’t be seen as a linear journey 14:30 - what the mindset of a 5 star business really is 22:12 - how large organisations can improve through one key ing...
Apr 13, 2021•59 min•Season 1Ep. 5
In this episode of the Six Star Business podcast, we bring together two guests with vast experience in two very different industries: one with marketing and and the other in people performance in large organisations. It’s always fascinating to discover the different views and experiences people have and bring them together. In this episode we cover: 05:00 - the correlation between customer satisfaction and an organisation’s profitability and growth 10:30 - the struggle with google reviews and 5 ...
Apr 06, 2021•1 hr 6 min•Season 1Ep. 4
In this episode we cover: 07:10 - what's missing now in businesses 12:40 - the need for mindfulness and how it can be delivered 28:15 - the most important person in your business 32:20 - how our culture has shaped us and needs to shift again Plus, Christine explains how 5 star reviews on Google can actually work and what needs to change for them to work. Then Zeke explains in more detail how technical automation tools are being used to our detriment and how people have lost touch as a result. Th...
Mar 27, 2021•55 min•Season 1Ep. 3
In this episode of the 6 Star Business podcast, we bring together our first two guests who bring an array of experience in business, partnerships, training, advocacy and a lot more. Their collective input was a fantastic benchmark for our podcast as they blew us away with insights we had never even considered before when discussing 5 star reviews online or exceptional customer journey service. On this episode we cover: 03:45 - how you need to step into being a leader 09:30 - why Matt doesn’t giv...
Mar 27, 2021•51 min•Season 1Ep. 2
Last year during our weekly mastermind calls, my colleague Pete Daly-Dickson and I pondered what it takes to achieve 5 star reviews at a consistent level and what the ingredients to that were. After some discussion and satisfaction with our answers (oh weren't we clever?!) Peter asked "what would it mean to be a 6 Star business?" This question started an ongoing discussion and exploration into the machinations of how to not only achieve this - but to bring it to the world. From that simple quest...
Mar 27, 2021•22 min•Season 1Ep. 1
