Digital Transformation in Delivering Superlative Customer Experience
May 01, 2023•21 min•Ep. 157
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Episode description
In this episode, Harita Gupta, Asia Pacific Head at Sutherland, discusses the impact of digital transformation on BPO and how it is driving personalized experiences for customers. The episode covers leveraging customer data and analytics, challenges in implementation, automation, cost efficiency, and the evolving role of AI and machine learning.
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