Difficult Conversations with Adar Cohen

Nick talks to professional mediator Dr. Adar Cohen about how we can have difficult conversations more effectively.

Here are some of the highlights from the conversations:

• The Farsi concept of Taroff
• The psychology behind conflict avoidance
• The 3 main outcomes of difficult conversations: 1) Solution, 2) Plan, 3) Understanding
• Achieving deep understanding in conversations
• The elements of effective listening
• Open-ended questions vs. litigious questions
• The importance of uncovering “gem statements"
• How to prepare in advance for difficult conversations
• How to handle defensiveness in difficult conversations
• The importance of silence in difficult conversations
• How to be a good mediator for other people

You can learn more about Adar and his work here:

• AdarCohen.com (Website)
• Adar on Twitter
• 3 Ways to lead tough, unavoidable conversations (TED Talk Video)
• How to have Difficult Conversations (Article)

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