Episode description
Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities.
- How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote working
- Integration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiency
- The significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid response
- The power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performance
Thanks to Luware, this episode's sponsor, for their continued support.