Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell - podcast episode cover

Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell

Nov 13, 202434 minTranscript available on Metacast
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Episode description

Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.


  • Microsoft Teams has significantly disrupted the telephony market
  • Direct routing remains the dominant solution for Teams telephony users
  • Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
  • AI is set to transform contact centers
  • Look out for Cavell Enable London in December


Thanks to AudioCodes, this episode's sponsor, for their continued support.