MFP 120. Stuart Rutherford: Delinquency Management - Lessons from Bangladesh

Increasing competition amongst financial institutions in Bangladesh has given clients many options to choose from. But competition has brought with itself distortions in delivery systems, stress, and over indebtedness among clients. Preparing for managing delinquency has thus been the priority for many service providers.
Stuart Rutherford is the founder of SafeSave, a microfinance institution in Bangladesh and author of the books The Poor And Their Money and Portfolios Of The Poor. Rutherford talks about the competition in Bangladesh, delinquency management, and key challenges in addressing it.