CommBank's analytics boss on how its AI-powered ‘customer engagement engine’ is changing everything
Sep 22, 2020•34 min•Season 1Ep. 88
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Episode description
Commonwealth Bank Chief Analytics Officer Andrew McMullan studied machine learning, taught mathematics and is now leading the bank’s AI-fuelled customer strategy. The ‘math man’ and CMO Monique Macleod have been working hand in glove on what is next for Australia’s biggest bank.
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