In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Jason Raidbard, Executive Administrator for the University of Chicago's Ophthalmology and Visual Science Department, to explore the critical challenges of employee engagement in today's hybrid work environment. Drawing from his extensive experience in healthcare administration, Raidbard shares invaluable insights on building trust, maintaining team productivity, and creating a supportive workplace culture t...
Mar 05, 2025•35 min•Ep. 655
In this episode of the Women in Healthcare podcast, host Adrienne Lloyd talks with Kripa Krishnan, Vice President of Operations at Northwestern Memorial Healthcare. They discuss Kripa's extensive career journey from public health to executive leadership, the importance of mentorship and sponsorship, and how to find and utilize your strengths in leadership roles. Kripa shares personal anecdotes about the challenges she faced as a woman of color in executive positions and offers practical advice o...
Mar 03, 2025•34 min•Ep. 652
[ Editor's Note: Please checkout the full article on MGMA.com ] In this special bonus episode of the MGMA Insights podcast, host Colleen Luckett speaks with healthcare leaders Kem Tolliver, FACMPE, CPC, CMOM , Shawntea "Taya" Gordon, MBA, FACMPE about the formation of MGMA's Black Healthcare Leaders Resource Group. They discuss the emotional experience of the group's first gathering at the MGMA Leaders Conference, the importance of representation, and the ongoing impact of this supportive commun...
Feb 28, 2025•25 min•Ep. 654
In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss key healthcare topics, including AI-driven insurance denials, financial strategies for physicians, automation in insurance verification, the importance of employee handbooks, physician productivity trends, and provider compensation insights. Episode Breakdown 00:00 Introduction and Greetings 01:10 AI in Healthcare: Concerns and Impacts ( Chief Healthcare Executive ) 03:10 Smart Tax Strategies fo...
Feb 28, 2025•15 min•Ep. 653
In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Tim Hines, a seasoned marketing executive and author, to discuss how adopting an entrepreneurial "starter mindset" can supercharge the operations of medical practices. Tim shares his personal journey of developing an entrepreneurial spirit and how medical practice leaders can apply these principles to drive innovation and problem-solving, even in highly regulated environments. Tim will be delivering a keynote addre...
Feb 26, 2025•24 min•Ep. 651
In this episode of the MGMA Insights podcast , host Daniel Williams sits down with Dr. Leon Moores, a pediatric neurosurgeon, military veteran, and author of the book " All Physicians Lead ." Dr. Moores shares his unique perspectives on the critical role of physician leadership in healthcare and provides practical strategies for developing essential leadership skills. Main Points: The Mindset Shift: Recognizing that all physicians are leaders, whether they realize it or not Bridging the Gap in L...
Feb 24, 2025•30 min•Ep. 650
In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of topics affecting the healthcare industry. They begin with UnitedHealth Group's voluntary buyout offers to 30,000 employees amid financial uncertainty and regulatory pressures. The episode also highlights the importance of maintaining a healthy online presence for healthcare practices, featuring insights from Anna Ohler's recent article in Physicians Practice . Leadership success throu...
Feb 21, 2025•19 min•Ep. 649
In this episode of the MGMA Insights Podcast , host Daniel Williams sits down with award-winning storyteller, comedian, and motivational speaker Kelly Swanson to discuss the power of storytelling in healthcare leadership. In this conversation, Kelly shares how medical practice leaders can use storytelling to reframe stress, connect with patients and staff, and create a meaningful workplace culture. Storytelling is more than just entertainment—it’s a leadership tool that can shape culture, improv...
Feb 19, 2025•34 min•Ep. 646
In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient financial responsibility. Key Takeaways: Julie shares her diverse healthcare journey, including her background in speech pathology, software testing,...
Feb 17, 2025•29 min•Ep. 647
In this episode of the MGMA Week in Review podcast, host Daniel Williams discusses the importance of financial accuracy in healthcare organizations through regular audits of payer payments. He also addresses the challenges faced by women physicians and highlights the role of the MGMA Women's Forum in advancing gender equity in medicine. In recognition of Valentine’s Day, Daniel shares key insights on heart health and practical steps for cardiovascular well-being. Key Topics Covered: The Importan...
Feb 14, 2025•9 min•Ep. 645
CEO of Insight Marketing Group Jennifer Thompson joins the MGMA Insights Podcast to discuss how AI and automation transform medical practices. She shares strategies for improving patient engagement, streamlining operations, and reducing staff burnout. Jennifer will also speak at the MGMA Operations Conference in Las Vegas (March 2-4, 2025) on "Harnessing AI and Automation for Next-Level Healthcare ." Key Takeaways: AI is changing how patients find healthcare. AI-driven search engines like ChatGP...
Feb 12, 2025•22 min•Ep. 644
Accounts receivable management is the backbone of a healthcare practice’s financial health, and a well-run central billing office (CBO) can make all the difference. In this episode of Ask MGMA , host Daniel Williams speaks with MGMA expert Cristy Good about best practices for structuring and optimizing a CBO, including staffing, technology, training, and audits to improve efficiency and reduce claim denials. Key Takeaways: Assessing Claim Volume and Staffing Needs – Analyze historical data to de...
Feb 11, 2025•15 min•Ep. 643
Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference in Las Vegas (March 2-4, 2025), where she will dive deeper into overcoming workplace stress and decision fatigue. Key Takeaways: Why We Get Stuck – The...
Feb 05, 2025•28 min•Ep. 642
In this episode of the MGMA Women in Healthcare Podcast, host Adrienne Lloyd sits down with Tiffany Gibson, the founder of New Nurse Academy. Tiffany shares her journey from bedside nursing to nursing education and leadership, and discusses the importance of cultivating a "new nurse mindset" to navigate the evolving healthcare landscape. The conversation delves into the issues of burnout, emotional intelligence, work-life integration, and trauma-informed leadership. Key Takeaways: Redefining the...
Feb 03, 2025•31 min•Ep. 640
Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, we cover the eventful Senate confirmation hearing for Robert F. Kennedy Jr., the increasing representation of women in medical schools, the advancements in generative AI and precision medicine, a heartwarming community support program at Cleveland Clinic, and the critical role of workplace happiness in employee retention and engagement. Ar...
Jan 31, 2025•18 min•Ep. 641
Welcome to the MGMA Mindful Medicine Podcast! In this episode, host Daniel Williams is joined by Michelle Zellner , founder of Better Beings, health and happiness strategist, author, and corporate wellness trainer. Michelle shares her inspiring journey and provides invaluable insights on prioritizing self-care for healthcare professionals. Together, they discuss creating sustainable habits, recognizing early signs of burnout, and fostering a healthier mindset to balance professional and personal...
Jan 29, 2025•26 min•Ep. 639
In this episode of the MGMA Insights Podcast , host Colleen Luckett is joined by Kelley Rice, MBA, FACMPE , practice administrator at Women’s Health Specialists, PLLC, in Tennessee . Kelley explores the challenges and opportunities in advancing equitable pregnancy care. She highlights systemic barriers that patients face and discusses practical strategies for healthcare leaders to bridge gaps in care and improve maternal outcomes. Key Topics Discussed Understanding the systemic barriers to equit...
Jan 27, 2025•19 min•Ep. 638
Join Daniel Williams and Colleen Luckett, editors at MGMA, as they dive into the latest healthcare news and insights. From the impact of executive orders on global health to the imperative for streamlining revenue cycles, this episode covers a range of topics that are shaping the future of the industry. Key Highlights: President Trump's Executive Order on WHO Healthcare's 2025: Revenue Cycle Imperative Maternal Health Awareness Day Interview MGMA Stat (Cyber Attacks) Cyber Security Playbook Self...
Jan 24, 2025•16 min•Ep. 637
In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes Frank Herrington, Senior Director of Sales at MGMA Best Price. MGMA BestPrice is an exclusive group purchasing organization (GPO) that provides MGMA members access to discounted pricing on essential medical, surgical, pharmaceutical, and business services. Frank shares how MGMA members of all sizes can benefit from the program and the significant savings opportunities available. Key Takeaways: MGMA BestPrice is...
Jan 22, 2025•14 min•Ep. 636
In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA, discuss the latest healthcare news and trends. They cover the Supreme Court's review of the Affordable Care Act's preventive services mandate, the rise of virtual nursing, and the growing use of AI in healthcare decision-making. Key Takeaways: The Supreme Court has agreed to review a challenge to the ACA's requirement for insurers to cover specific pre...
Jan 17, 2025•15 min•Ep. 635
In this episode of the MGMA Business Solutions podcast, we welcome back Dr. Alex Ding, Associate VP for Physician Strategy and Medical Affairs at Humana. Dr. Ding dives into the findings of the MGMA-Humana AI Adoption Report, discussing how artificial intelligence is transforming healthcare by reducing clinician burnout, improving operational efficiency, and enhancing patient outcomes. Join us for a thought-provoking conversation on AI's evolving role in healthcare, its ethical implications, and...
Jan 15, 2025•20 min•Ep. 628
In this episode of the Ask MGMA podcast, hosts Daniel Williams and Cristy Good discuss strategies for sizing a central billing office (CBO) to ensure efficient accounts receivable (AR) management and claims processing. Christy, an MGMA expert, shares key insights and best practices to help medical practices determine the right staffing, technology, and processes to optimize their CBO operations. Key Takeaways: 1. Assessing Current Volume and Complexity Evaluate historical data on claim volume an...
Jan 13, 2025•15 min•Ep. 634
Welcome to the MGMA Week in Review podcast, where we dive into the latest news and insights impacting healthcare leaders. In this episode, we cover a powerful call to protect Medicaid, a guide on behavioral finance for physicians and dentists, the rise of no-show fees, states' moves to reform certificate of need laws, and the data dilemma costing health systems millions. Main Items and Resources: Families USA and 344 Organizations Urge Congress to Protect Medicaid ( MedCity News ) Behavioral Fin...
Jan 10, 2025•17 min•Ep. 633
In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Dr. Ruth Gotian, a leading expert in mentorship and the Chief Learning Officer at Weill Cornell Medicine. Dr. Gotian discusses the transformative impact of mentorship, the key elements of successful mentoring relationships, and how organizations can build thriving mentorship programs. Key Takeaways: The Benefits of Mentorship Mentored individuals earn more, get promoted more often, and experience lower rates of bur...
Jan 08, 2025•26 min•Ep. 632
In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Liz Mahan, the Director of Professional Development and Solutions at the Association for Advancing Physician and Provider Recruitment (AAPPR). Mahan dives deep into AAPPR's 2024 Benchmarking Report, exploring the key trends and challenges facing physician and provider recruitment in the coming years. From the ongoing physician shortage to the evolving needs of the next generation of healthcare providers, this episod...
Jan 02, 2025•26 min•Ep. 631
In this episode of the MGMA Insights Podcast , host Daniel Williams speaks with Regina Rogoff, the retired CEO of People’s Community Clinic in Austin, Texas. With over 20 years of healthcare leadership and a prior career in legal aid, Regina has dedicated her professional life to serving underserved communities. The discussion highlights Regina’s transformative leadership at People’s Community Clinic, her insights into challenges and successes in healthcare management, and her plans for retireme...
Dec 30, 2024•19 min•Ep. 624
In this episode of the MGMA Insights podcast, Daniel Williams sits down with Dr. Anjali Rajpal, a leading cosmetic dentist and founder of Beverly Hills Dental Arts. Dr. Rajpal shares her journey into healthcare, her passion for art and mindfulness, and how she is redefining the patient experience through a holistic, patient-centered approach. Main Points: Dr. Rajpal's Path to Dentistry: Blending Medicine, Art, and a Passion for Hands-On Work Creating a Unique Dental Practice: Incorporating Art, ...
Dec 25, 2024•27 min•Ep. 630
In this final MGMA Week in Review episode of 2024, hosts Daniel Williams and Colleen Luckett discuss key healthcare stories, including strategic planning mistakes, the killing of a healthcare CEO, and the latest data on nurse compensation trends. As the year comes to a close, this episode provides valuable insights and perspectives to consider as the industry looks ahead. Topics and Links: Don't Make These Strategic Planning Mistakes from Physicians Practice Indictment of Luigi Mangione for Kill...
Dec 20, 2024•16 min•Ep. 629
Welcome to Mindful Medicine , where we explore the intersection of mindfulness, health, and transformative experiences. In this episode, Daniel Williams, Senior Editor at MGMA and host of the MGMA Insights Podcast , speaks with Dr. Mimi Zieman—an OB/GYN, adventurer, and author of the memoir Tap Dancing on Everest . Dr. Zieman’s story takes us from her beginnings in New York City to her pivotal role as the expedition doctor on an unaided climb of Everest. She shares profound insights into the hea...
Dec 19, 2024•24 min•Ep. 622
Welcome to the MGMA Insights podcast! Join host Daniel Williams as he sits down with DeDe Kelley, Director of Talent Acquisition at Marsh McLennan Agency’s National HR Consulting Services. In this episode, they discuss the pressing hiring challenges healthcare organizations face in 2025, including leveraging AI, fostering workplace culture in remote settings, and addressing mental health and well-being. With practical strategies for recruitment and retention, this episode offers valuable insight...
Dec 16, 2024•24 min•Ep. 626
