In this episode of MGMA Insights, we’re joined by Laurie Baedke, Director of Healthcare Leadership at Creighton University. Baedke is an author, speaker, educator, mentor, and expert on emotional intelligence and leadership development, among other topics. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Baedke’s interview for your convenience: • (9:17) “There are so many opportunities to serve and lead — and if you’re a non-clinician...
Oct 16, 2019•38 min•Ep. 54
In this episode, we’re joined by Thom Walsh, PhD, healthcare consultant and professor at The Dartmouth Institute and University of Tulsa. Thom previously appeared on the podcast after releasing his first book on value-based care in partnership with MGMA back in 2017 and returns for another lively discussion now that his second edition — “Navigating to Value-Based Outcomes” — has officially hit the shelves. You can purchase or see a preview of the book by visiting mgma.com/navigating. Here are so...
Oct 09, 2019•39 min•Ep. 53
MGMA Senior Fellow David N. Gans, MHSA, FACMPE, chats with Andy Swanson, MPA, CMPE, MGMA VP, Industry Insights, to discuss how practice executives should take a fresh approach to staffing models and technology as their organizations embrace value-based care arrangements. Learn more about this topic by attending the preconference session on this topic on Sunday, Oct. 13, at MGMA19 | The Annual Conference: www.mgma.com/bigeasy. Find more Executive Session content at www.mgma.com/executiveview. INT...
Oct 08, 2019•26 min•Ep. 52
In this episode of the MGMA Insights podcast, we’re joined by Katie Nunn, CEO of Bright Ideas Medical Consulting. Katie has been in the healthcare industry for 20 years, first as a practice administrator and now as a consultant. Over that time, she’s gained valuable knowledge about how to spot the signs and symptoms of financial distress, as well as ways to diagnose and treat it. Here are some links and references related to this week’s show: * Hospital Bankruptcies Are On the Rise, Hitting Rura...
Oct 02, 2019•28 min•Ep. 51
In this episode of the MGMA Insights podcast, we explore how one medical group is successfully using an integrated-care approach to keep seniors out of the ER, as well as technology’s role in alleviating social isolation and loneliness in seniors. Experts interviewed include: * Dr. Mathew Philip, Medical Director of Clinical Innovation, DuPage Medical Group * David Inns, Chief Executive Officer, GreatCall Here are some links and references related to this week’s show: * ER visits may serve as tu...
Sep 25, 2019•51 min•Ep. 50
In this episode, we’re joined by Cynthia Sharpe, Principal of Cultural Attractions and Research for the Thinkwell Group. Cynthia brings guest behavior, museum and education perspectives to her many projects, giving her unique insights on going beyond hospitality in healthcare and the lessons the industry can learn from experience design at theme parks and other attractions. Here are some links and references related to this week’s show: * The Case for Experience Design (bit.ly/2km9byZ) * Small f...
Sep 18, 2019•33 min•Ep. 49
In this episode, we shine a spotlight on all things value-based care, discussing successful strategies, the team-based care approach, the physician perspective and the risks involved. Experts interviewed include: * Oraida Roman, MHA, Vice President, Value Based Strategies, Humana * Michael O’Connell, MHA, FACMPE, FACHE, Senior Vice President, Operations, Stanford Healthcare * David Hatfield, DO, MMM, Owner/Physician, Hatfield Medical Group * Andrea Hurteau, Chief Operating Officer, Boncura Healt...
Sep 11, 2019•53 min•Ep. 48
Dea Robinson, PhD, FACMPE, CPC, shares her insights on the burnout crisis among healthcare providers and what practice executives should know and can do to reduce the effects and mitigate the causes. Read the full Executive Session article at: https://www.mgma.com/Resources/Resources/Human-Resources/Executive-Session-Identifying-causes-of-physic-(1) Read more Executive View content at www.mgma.com/executiveview.
Sep 08, 2019•35 min•Ep. 47
* Thanks to Stericycle for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by John Bowman, CEO of Sure Med Compliance. He founded the company after spending more than a decade in the pharmaceutical industry and seeing the overwhelming effects of the opioid epidemic play out while living in Manatee County, Florida. A portion of this interview first appeared on our Aug. 7 episode (https://bit.ly/2jYaZOu). John shares his unique insights on: * The impact of patient workflo...
Sep 04, 2019•39 min•Ep. 46
* Thanks to CareCredit (CareCredit.com/mgma) for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by Dr. Steven Merahn, Chief Medical Officer of Centria Healthcare (centriahealthcare.com). He uses his extensive experience in healthcare and strategic communications to change attitudes and behavior in the industry. Dr. Merahn shares his unique insights on: * Humanizing healthcare and improving the patient-provider relationship * Achieving “professional intimacy” and how to...
Aug 28, 2019•42 min•Ep. 45
In this diversity-focused episode of the MGMA Insights podcast, we discuss the problems of unintentional bias in hiring practices, improving care for LGBTQ patients and equality for women in leadership roles. Experts interviewed include: * Steve Marsh, President, The Medicus Firm * Linda J. Carpenter, PhD, CEO, Carpenter Smith Consulting * Jesse Ehrenfeld, MD, MPH, FAMIA, FASA Director, Vanderbilt Program for LGBTQ Health, Vanderbilt University Medical Center Here are some of the links and refer...
Aug 21, 2019•38 min•Ep. 44
* Thanks to CareCloud (CareCloud.com) for sponsoring this episode of MGMA Insights. * In this episode, we're joined by Patti Peets, a 30-year healthcare veteran and one of the premier experts on revenue cycle management in the industry. Patti shares her unique insights on: * Growth opportunities in a medical practice * Identifying and driving cost-saving and revenue-generating opportunities * Growth strategies across each stage of your RCM process * How to empower your staff as ambassadors of gr...
Aug 14, 2019•30 min•Ep. 43
Consultant Timothy Smith, an expert in valuation and survey data valuation, joins MGMA Senior Fellow David N. Gans, MSHA, FACMPE, to explain what they see in MGMA DataDive about where they see impacts for practice losses in hospital-owned entities — and which ones are real losses and which ones are something else entirely. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, M...
Aug 09, 2019•46 min•Ep. 42
In this episode of the MGMA Insights podcast, we talk to featured speakers at MGMA19 | The Annual Conference. Experts interviewed include: * John Bowman, CEO, Sure Med Compliance * Craig Wiberg, Senior Editor, MGMA * Ron Menaker, Administrator, Mayo Clinic * Frank Cohen, Director of Analytics, Doctors Management LLC To learn more about our educational sessions, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans, where all of today's guests can be heard giving their full present...
Aug 07, 2019•25 min•Ep. 41
In this episode of the MGMA Insider podcast, we're joined by Anthony Brooke, Vice President of Strategy, Product, Partnerships and Data Analytics at GetWellNetwork. Anthony shares his unique insights on: * His career as a healthcare innovator * Winning the 2016 PrimeHealth Innovation Challenge * A crystal ball view of the present and future of healthcare technology * How the industry is handling new product adoption and adjusting to new technologies * The biggest opportunities for healthcare inn...
Jul 29, 2019•47 min•Ep. 40
Technology can help us in many ways. It can streamline patient care, provide better patient engagement, lower costs and give us far better insight into what patients need in real-time. However, there are challenges including regulatory hurdles, issues related to patient privacy and medical practice adoption standing in the way of the industry reaching its technological potential. In this episode of the MGMA Insights podcast, we gaze into a crystal ball to discuss the future of healthcare technol...
Jul 23, 2019•35 min•Ep. 39
Randy Tomlin, CEO and chairman of MobileSmith, discusses how mobile technology and mobile apps can help in patient engagement. Other topics covered include: * The evolution of the healthcare mobile app space * How technology can be better embraced in healthcare * Where we are in the healthcare app product life cycle * How this technology can help doctors and nurses provide better patient care Find a full Q&A from this episode of MGMA Insider: https://www.mgma.com/resources/quality-patient-ex...
Jul 17, 2019•22 min•Ep. 38
In this Executive Session podcast, we talk to Dr. Errol Biggs, PhD, LLB, MBA, who has spent decades studying the role of governance in healthcare as an author and academic leader, as well as chief executive officer of a large teaching hospital. In his role as director of the University of Colorado Denver MHA program, he has seen the changes in how universities teach healthcare leaders pursuing a master’s degree in health administration. Read the full article: https://www.mgma.com/resources/resou...
Jul 15, 2019•28 min•Ep. 37
Technology is one of the biggest drivers of change across the healthcare sector today. In this MGMA Insights podcast, we explore the evolving regulatory landscape for health IT policy in Washington, D.C., opportunities via expanding telehealth services, best practices for implementing patient portals in your practice and how to keep all of this new technology safe and compliant. Experts interviewed include: * Robert Tennant, MA, Director of Health IT Policy, MGMA Government Affairs * Dr. Keith D...
Jul 11, 2019•1 hr 22 min•Ep. 36
In this MGMA Insider podcast, we're joined by Robin Farmanfarmaian, a professional speaker, career coach, entrepreneur and author of “The Patient as CEO,” to discuss her unique insights on the cutting edge of health care technology. A keynote speaker at the 2018 MGMA Annual Conference, Robin believes that technology can empower patients and make a positive impact across the healthcare landscape in the United States. Key topics discussed include: * Technology’s growth in the health care sector * ...
Jul 09, 2019•46 min•Ep. 35
In this MGMA Insider podcast, we're joined by Alex Binder, Vice President of the Advanced Care Institute at VNA Health Group. Alex was also the recipient of 2018 Harwick Innovation Award. Alex talks about innovation in healthcare, and how technology is really revolutionizing how patients’ needs are being met. Key topics discussed include: * The growth of house call medicine and virtual visits * The use of advanced technology to connect and care for patients at home * What's being done to ensure ...
Jul 01, 2019•27 min•Ep. 34
In this MGMA Insider podcast, we're joined by Jennifer Ternay, MBA, CPA, PCMH-CCE, founder of Values Based Care and president of JLS Advisory Group. Ternay is here to discuss the recently published book, "Roadmaps to Value-based Profitability: A Practice Transformation Guide." According to Ternay, "Across the healthcare industry, the push is to deliver value rather than volume with value-based payment programs being the financing mechanism to drive change." She also discusses how to prepare for,...
Jun 27, 2019•37 min•Ep. 33
Regular Executive Session host David Gans, MSHA, FACMPE, senior fellow, MGMA, sits down with Andrew Hajde, CMPE, senior industry advisor, to answer questions about his recent Data Mine column on support staffing levels and what insights a healthcare executive should glean from the data. MGMA members enjoy exclusive access to the Data Mine column, which appears in the July issue of MGMA Connection magazine: https://www.mgma.com/resources/operations-management/data-mine-the-secret-of-staffing-succ...
Jun 25, 2019•22 min•Ep. 32
In this MGMA Insider podcast, we're joined by Colin Carr, CEO, Carr Healthcare Realty, who discusses the pros and cons of healthcare real estate, and what the key factors are that determine whether healthcare leaders should choose to lease, purchase or even develop the space for their office. In this episode, Colin explains how making the right real estate decision affects your current and future cash flow, taxes, and ability to transition your practice. Key topics include: * The important role ...
Jun 24, 2019•34 min•Ep. 31
Successful strategic planning in a medical practice begins with a governing board that can identify challenges and opportunities, and provide solutions for the organization. But what is the correct structure and scope of a governing board? To answer that question, we’re joined by Will Latham, President of Latham Consulting Group. Also in this episode of the MGMA Insights Podcast, we’re joined by David Miller, managing partner at HSG Advisors, who discusses the trend of hospital-owned physician n...
Jun 20, 2019•1 hr 1 min•Ep. 30
In this MGMA Insider Podcast, we're joined by Kristen Adams, MA, CMPE, Department Administrator, Anesthesiology, Weill Cornell Medicine. As Kristen explains, a major challenge facing medical practices is developing physician compensation plans that reflect their overall strategic vision. She describes how Weill Cornell Medicine chose to move from a fixed to a variable pay model and how the team made that shift through long-term strategic planning. If you're interested in learning more on physici...
Jun 18, 2019•25 min•Ep. 29
Jim Trounson, longtime MGMA member and founder of MedMan, talks to Senior Fellow David N. Gans, MSHA, FACMPE, about the mindset of the entrepreneurial doctor and what he sees as a coming renaissance for independent practices. Find more Executive Session podcasts and content on the MGMA Executive View page: https://www.mgma.com/executiveview/. Music: "Something Old," Broke for Free (CC BY-NC 3.0)
Jun 14, 2019•22 min•Ep. 28
In this episode of the MGMA Insider, Carrie Koh, CEO and founder of Carrie Koh Consulting, joins MGMA senior editor Daniel Williams to talk about leadership communication, interpersonal efficiency, and what healthcare leaders can do to reach their potential. According to Koh, for leaders to be successful they need to teach “people how to think about things in a new way, so that we can all come together using our strengths, and get more of what we want, get more outcomes that the patients need.” ...
Jun 13, 2019•34 min•Ep. 27
In this episode of the MGMA Insider Podcast, Greg Feltenberger, CEO, Idaho Urologic Institute, joins us to provide insights on how healthcare professionals can adopt best practices for benchmarking at their medical practice. In his varied career, Greg has experienced more than 23 years of executive-level and administrative experience in healthcare; is the best-selling author of “Benchmarking Success: The Essential Guide for Medical Practice Managers, 2nd Edition,” published in 2017, and “Benchma...
Jun 11, 2019•30 min•Ep. 26
In this episode of the MGMA Insider podcast, Will Latham, President, Latham Consulting Group, discusses how a medical practice can develop long-range strategic plans. Highlights from the discussion: Consolidation: One of the biggest areas of change over the last few years has to do with the consolidation of all of healthcare. Hospitals are merging. Health Plans are merging. And there's been a huge influx of medical practices merging into hospital systems or being acquired by private equity." Str...
Jun 06, 2019•27 min•Ep. 25
