Caroline Bollen – Design With and For Empathy

“Empathy is the balance between identification and differentiation” 

In this session ‘Doing Equity’, we dive into the aspects and practices that can be adopted in order to materialize equity in different settings. An interdisciplinary researcher at Delft University of Technology, Caroline Bollen whose research focus revolves around how to best understand empathy in a society where communication is more and more mediated by technologies.

Through dissecting what empathy connotes in multiple definitions, we find ourselves in her conceptualization of empathy which oscillates in a state of balancing identification and differences. She further explains that as a society, we have the tendency to reduce empathy to certain social, narrow norms, such as good or bad.

Utilizing Reddit’s ‘Am I the Asshole’ subreddit as an example of how technology can be used to facilitate collective constructive feedback, it gives the chance for users to connect, empathize, and imagine themselves in the shoes of others.

“Communication technology is like meta-empathy.”