Managing Client Expectations to Create Raving Fans
Episode description
Building a firm and starting a firm is not easy! But what Bill is going to cover today is easy. It's easy to learn. It's easy to do. And it will have a disproportionate positive impact on your business.
The reason this stuff works is that it goes to the core of any successful business, which is client happiness! That is at the core — If your clients are happy, they will go out and rave about your business and any people they talk to.
If those people need help in the same area in the future, they are the easiest leads to convert. Let’s think about client happiness in a different way. There are two components to client happiness.
- Objective
- Client expectations
This and more is what our podcast guest Bill Farias talks about today in this throwback MaxLawCon 22 presentation. Listen in!
3:13 When what you get falls short of what you were promised!
8:02 Not properly managing and meeting people's expectations
8:58 Using a formula to manage clients expectations
10:25 Step 1 - If you do the work up front …
10:40 Step 2 - Humans want to make other people happy = Operations - Process - Costs
14:12 How to get started and making a game plan
16:53 Tools
🎥 Watch the full video on YouTube here.
Connect with Bill:
Resources:
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Resources:
- Join the Guild Membership
- Subscribe to the Maximum Lawyer Youtube Channel
- Follow us on Instagram
- Join the Facebook Group
- Follow the Facebook Page
- Follow us on LinkedIn