How to set yourself up for success to offer (or not to offer) concierge services to clients

Planning the bones of a custom FIT itinerary is sometimes just the beginning. Once the client is comfortable with the basics of their trip, the concierge like questions and requests start rolling in. What should we do during our free time? Where should we eat? Do we need reservations? And the list can go on and on. What are we as travel advisors expected to do for our services? How do we serve our clients best while not letting it take over our day to day? Where do we draw the line? Here to discuss dealing with the concierge questions are Whitney Langholz of Journeys Travel and Rochelle DeBaun of Five Senses Journeys. Listen in as Whitney and our guests talk about all of the questions and considerations that may come up with these special requests.