46. How to have tough conversations with clients and improve your communication skills

Having tough conversations is part of the job of both a travel advisor and a business owner. Whether it’s a mistake that we made, not having exactly what a client is looking for, or an experience that did not meet expectations, complicated and awkward situations happen. Whatever the reason, it's important that we not only feel confident going forward, but it's just as important that we are ready and prepared to navigate those tough conversations. Kate Sullivan, owner of Anthology Travel, and Lila Fox, owner of Lila Fox Travel Company, join Whitney on this episode of Masters in Travel. Together they discuss past experiences and strategize ways to make the most out of a tough situation.