148: Want to avoid feedback conversations from going off the rails? Do this.

What do you do when feedback doesn’t land the way you’d hoped? In this episode of Managing Made Simple, I dive into a common challenge for managers—team members who respond defensively to feedback—and share actionable strategies for resetting expectations.

Key Topics Covered:

• Feedback Gone Wrong [0:00]
  How to navigate situations where your feedback is brushed off or met with defensiveness.
• Resetting Norms [4:12]
  Tips for re-establishing communication norms and setting the tone for respect.
• Making Feedback Actionable [9:15]
  Using SPI (Situation, Behavior, Impact) to deliver clear and actionable feedback.

Giving effective feedback is a skill, and it’s one your team can learn together. If this is a challenge you’re facing, I’m here to help. I offer team workshops and one-on-one coaching to make tough conversations easier and more effective. Reach out at hello@liagarvin.com or share my info with your decision maker to get started.

--

WORK WITH LIA:

How many times have you thought "I wish this whole managing people thing was a little easier" or better yet - "tell me what to do to be a better manager and I'll do it"?

I've got you covered ;) My new book, The New Manager Playbook, your comprehensive guide to managing with ease and confidence launches on January 27th and I could not be more excited to share it with you.

Head to liagarvin.com/newbook for exclusive updates and bonuses related to launch.

Want some support for yourself or your team, let's chat! Schedule a call here: calendly.com/liagarvin/scaleup-strategy

CONNECT WITH LIA:

Website: https://www.liagarvin.com/
Linkedin: https://www.linkedin.com/in/liagarvin/
Instagram: https://www.instagram.com/lia.garvin/
Music by: https://www.instagram.com/isaacy8s/

Looking for support for yourself of your team? I've got you covered.
Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work.

I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier.

Get all the details at: www.liagarvin.com
or reach out at hello@liagarvin.com