Customer Support and HOW TO DO IT RIGHT!! - Making Awesome S3E40

Making Awesome - 3D Printing, Inventing, Making, Small Business

Jul 03, 2023•1 hr 39 min•Season 3Ep. 40

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Episode description

This week we are going down the path of customer service. Since having some really poor experiences dealing with companies lately I would love to talk all about what is right, what is wrong, and how you, as a company, small or large, and keep your customers happy, even when things go wrong!

Topics to Cover:

What is appropriate for customer service?

How to know if you are meeting the needs of your customers?

How to find people to help do customer support

How to train people to help your customers

How to deal with customers that continue to have problems?

What companies have it right and which ones have it wrong?

AND MORE!!!

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