Chapter Two: Disconnected in Florida

In Florida, the online unemployment system is not working. Interface glitches, missing support services, hold music heard ad nauseum … this is all to be expected from Florida’s CONNECT system. Today, some Floridians still haven’t seen a single penny in benefits. Now, the governor has called for an investigation into the system’s initial contract and has admitted publicly that the system may have been designed to discourage users from, well, using it. After a deep dive into the history of the state’s attitude towards federal unemployment as a whole, it’s clear that there’s more going on in Florida than just a faulty computer system.

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