242: Troubleshooting with Joe Caiati

David and Katie talk with former Apple Genius Joe Ciati about troubleshooting your Mac. We discuss removing adware, explain Activity Monitor and Console, how to diagnose hardware and software problems and when you can attempt to fix something yourself and when its time to call a pro.

Thanks to MPU listener Jigar Talati for assistance with the shownotes this week!

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Joe Caiati

Thanks to MPU listener Jigar Talati for assistance with the shownotes this week!

Links for this episode:

• dot info
  
• Diagnostics & Usage
  
• Joe Caiati (@JoeCaiati) | Twitter
  
• Be your own Genius — 512 Pixels
  
• 235: Workflows with Stephen Hackett | Mac Power Users
  Katie and David sit down with Stephen Hackett of 512pixels.net to discuss his previous life as an Apple Genius, how he juggles a day job, Relay.fm and being Editor-in-Chief of the Sweet setup with his family life, his love of old Macs and more.

• Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support
  
• The Safe Mac
  
• AdwareMedic
  
• iStat Menus, a Mac app by Bjango
  
• Using Apple Hardware Test - Apple Support
  
• How to Reset NVRAM on your Mac - Apple Support
  
• Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
  
• Mac OS X v10.6.3: Diagnostic and usage data collection - Apple Support
  
• How to use Activity Monitor - Apple Support
  
• OS X: About Network Utility - Apple Support
  
• Apple - Find Locations
  
• iFixit: The free repair manual - iFixit
  
• Share diagnostics and usage information with Apple in iOS - Apple Support
  
• OS X: About OS X Recovery - Apple Support
  
• Remove InstallMac from your Macs - The Sweet Setup
  
• Using Apple Diagnostics - Apple Support
  
• Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
  
• How to use Activity Monitor - Apple Support
  
• Resolving Kernel Panics