Join Dr. Steve Rasner as he dives into the most essential interactions we have on a daily basis. Your staff must respect your patients and have a high standard of excellence at all times. A Lionhearted Dentist is always dedicated to exceptional service.
The way we talk to people we are meeting for the first time can either close or open doors of opportunity. How do we turn acquaintances into returning patients? Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/Ra...
How do we see results from the changes we implement? How do you perceive long-term growth? Part of having goals is making sure that they are SMART - Specific, Measurable, Attainable, Relevant, Time-Bound. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/RasnerInstitute/ and here https://www.facebook.com/DrRasner ...
Be accountable for every part of the dental process. Eliminate systemic procrastination. There is strength in truth when you own up to your mistakes. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/RasnerInstitu...
You need to have consistency and stamina to stay afloat in dentistry. There is so much that goes into running a top-tier practice that requires weekly and daily attention. Are the services you provide top-tier? Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/RasnerInstitute/ and here https://www.facebook.com/DrRasner On Instagram here https://www.instagram.com/stevenl.rasner/?hl=en And on Twitter here https://tw...
It’s time to stop procrastinating. There can be no fear in communication with your team members. You must also network with colleagues that will build you up. Spend time learning and mastering each skill. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ ...
It’s time to refine your case presentations. Know the patient you’re speaking with. Know yourself and your staff. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/RasnerInstitute/ and here https://www.facebook.co...
Lionhearted Dentists with Dr. Steve Rasner no. 222 There can be no fear of communication in your office. Letting things go can be detrimental to your office. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/RasnerInstitute/ and here https://www.facebook.com/DrRasner On Instagram here https://www.instagram.com/ste...
A Lionhearted Dentist is a leader at all times. Having a cohesive team starts with regular, organized morning meetings. If communication falls apart, everything falls apart. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.fa...
Remain dedicated to the values that make up who you are. Hear Dr. Rasner discuss the importance of having the significant other of the patient there when presenting cases so major decisions can be made efficiently. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinsti...
Lionhearted Dentists with Dr. Steve Rasner no. 11 (re-run) Stay organized and stay on top of things from week to week. How do we have dependable success? Take a listen to this early episode of Lionhearted Dentists. Stay tuned for a new episode coming next week. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with ...
Maximize your productivity. Remain calm and focused, even when business is slow. How can you train your team to operate in your absence? What is your focus and specialty? Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.faceb...
Your relationship with your patients must be built on trust. If they trust your knowledge and experience, your patients will commit to treatment. Building these relationships takes time. This episode is Part 3 in a series with special guest Michele, the new-patient coordinator from my own office. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitut...
Having each appointment confirmed is crucial to having a successful schedule. Your time is valuable and limited. Maximizing your time, staff, and efforts starts at the front desk. Hear my own new-patient coordinator, Michele, give her first-hand insight. mail DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasn...
Join me in welcoming my new-patient coordinator, Michele, as the first guest on the podcast. Hear her discuss the importance of screening new patients over the phone, and the detail with which this is done. Every interaction with your patients should be meaningful and personal. Email Michele@pearlsmiles.com and DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/Rasne...
Part four of a series on starting over. Establishing new procedures and habits takes determination. Reserve time to meet with your team. Establish protocols and procedures that your team understands and follows. Eliminate the bumps in your workflow one by one. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with D...
You must learn to be a leader like you learn to be anything else. Strong leadership is required to implement growth and change in an organization. How do we schedule our time to eliminate broken appointments? You must establish reliable ways to confirm appointments. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect ...
Take the extra step with each patient to each them on a personal level. Multiple staff members should be trained and cross-trained in customer service and billing. Keeping a positive mental outlook is a challenge. You must be the leader that your patients and staff can trust. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you ca...
Spend your funds on the right things when you plan well in advance. Set professional goals that include certain equipment you would like. Have your own, separate, personal goals. Change is slow, but takes persistence. Holding regular meetings is necessary. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. R...
It can be hard to know where to start when you run your own practice. Goal setting is paramount. Do you have SMART goals? Your goals should be written down. Hold regular staff meetings and discuss the performance of your office. Kick off 2023 the right way with Dr Rasner.
Have you grown since last year? Have your goals been met? Having confidence in your own skills is the first step growth as a professional. Confidence gives you the power to delegate as well as trust your teammates. Please let me know what your goals are for this year and what you would like to hear discussed. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/R...
Having clear, short and long term goals is paramount in building a successful practice. Holding on to these goals and establishing core principles for your office to follow gives you stamina to grow. There is no room to cut corners when it comes to your dentistry. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect wi...
We must always treat our patients as patients, but they perceive our practices as customers. How would you be perceived by the general public? Focus on the cornerstones that make your patients want to return to your office. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://ra...
Do your patients understand and value the importance of their oral health? You are responsible for explaining soft tissue to your patients. Good oral health begins with a regular maintenance program. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Fa...
Treat your practice like the business that it is. What makes your patients want to return? What convinces your patients to accept the treatment you recommend? Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/Rasn...
How you present yourself, your office, and your treatment impacts your success directly. Serve your patients the best care possible for the most rewarding career. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/...
Begin and finish each day with focus. You should be meeting regularly with your staff to discuss your goals. How well integrated is your staff? Do you trust and delegate responsibilities to your team? Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On F...
When you look in the mirror what do you see? Work the schedule you want. Take time when you start your day, and produce when it is time to be productive. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/RasnerIns...
Where is the discipline in your office? Discipline accounts for consistency. Foster a culture of teamwork in your office. Tune your team into the same goals. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Other places you can connect with Dr. Rasner: On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/Rasne...
Trust and confidence should be the culture of your practice - people come to you because they trust you. Confidence comes from your training. C.E. is a lifetime investment in learning the basics. Hear Rasner discuss how to be on time, consistent, clear, about what your patients should expect. Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion. View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute Ot...
