Community Building - Pampering the customer
Episode description
On this episode of Westside Stories, Shreya Rana, Senior Manager - Customer, at Trent, talks about all the different ways that Westside strives to not only create a joyous shopping environment for the customer, but also make them feel spoiled and taken care of. She takes us through Westside’s different community building initiatives like the exclusive WestStyleClub membership, the Wesness fitness programme and the brand’s commitment to maximum customer satisfaction through policies like ‘first price, right price’ and ‘no questions asked’ on returns.
Shop the look here: www.westside.com
Follow Westside here: https://www.instagram.com/westsidestores
CREDITS:
Guest: Shreya Rana
Executive Producer: Umashan Naidoo
Creative Director: Liana Deboo
Created by Westside
This is a Maed in India production.
Head of Production: Mae Mariyam Thomas
Project Manager: Shaun Fanthome
Head of Audio Production: Kartik Kulkarni
Sound Editor & Mix Engineer (Audio Episode): Lakshman Parsuram
Mix Engineer (Video Episode): Ishaan Devasthali
Senior Producer: Ruchi Sawardekar
Junior Producer: Jyoti Chaurasiya
Director: Dinkar Dwivedi
Video Editor: Jishnu Guha
Recorded at The Indian Audio Company