When Your Client is PISSED Your Assistant Worked on Them - Here’s What To Do...

“I’m canceling my appointment. The price I paid? No way. Disappointing.”

That was the message my student (and dear friend) received from a client — and she was crushed. The client didn’t understand why an assistant had worked on her, questioned the pricing, and accused her of being unethical.

Oof. Those texts hit hard — especially when you’re working so hard to build something bigger than yourself.

But here’s the truth:
If you’ve ever received feedback like this… you are not failing.
Your assistant program is not broken.
And you do not have to crumble every time someone doesn’t understand your vision.

In this episode, I’m walking you through what to do when clients question your pricing, your team structure, or your leadership — especially when emotions are high and doubts start to creep in.

Because moments like this? They’re not the end — they’re a part of the growth.

Inside this episode, we’ll unpack:

• The exact message a client sent that left one of my students reeling
• Why feedback like this stings — and how to process it without spiraling
• What this kind of pushback really means (and doesn’t mean) about your business
• How to respond with leadership, clarity, and confidence
• Why building an assistant program will always come with a learning curve — for you and your clients

This is the pep talk you need when things feel shaky and you’re questioning it all.

🎧 Tune in now
💬 DM me your thoughts after you listen — I’d love to know what this brought up for you.

Wondering if you're ready to hire an assistant? Take our quick quiz to find out where you stand and get personalized insights on your next steps! ⤵️

https://form.typeform.com/to/XXRydVkd 

Follow us on social!

Instagram: @lacey_gebo

Facebook: The New Era of Assistant Training