How to address inappropriate conversations on the floor with employees
Episode description
🎙️ Episode Summary:
As a salon owner, maintaining a positive, professional environment is key to creating an amazing experience for both your guests and your team. But what happens when inappropriate conversations start creeping onto the salon floor?
In this episode, we’re diving into how to handle conversations around sensitive topics like politics, religion, partying, gossip, and more—both with customers and your team.
💬 What You’ll Learn:
✔️ How to address the issue directly while maintaining professionalism
✔️ The 24-hour rule for handling workplace concerns
✔️ Why you should NEVER text these conversations
✔️ How to approach these discussions without confrontation
✔️ Sample verbiage to make these conversations easier
✔️ How to set employees up for success from the start using our Luxury Language Cheat Sheet
💡 Bonus: We’ll walk through a step-by-step script for having a private conversation with an employee and what to do if the issue persists.
🎧 Listen now!
📢 Resources & Next Steps:
🔹 Download our Luxury Language Cheat Sheet: https://lg-education.kit.com/b573cc9fdf
🔹 Follow us on Instagram: @lacey_gebo
👉 If you found this episode helpful, be sure to subscribe and leave a review! ⭐⭐⭐⭐⭐
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