S5. Ep.3 How Global Payments Successfully Migrated to the Cloud

When Global Payments realized that their on-premises contact center solution wasn’t going to provide the agility or the features they needed, they undertook a process that ultimately led them to the cloud. On this episode of Level Up CX Tech, we’re joined by Beth Granberry of Global Payments to hear how the IT and business teams at Global Payments worked together to ensure the ultimate solution met their needs for today — and for tomorrow.