In this episode of the Level Up Claims podcast, founder Galen Hair speaks with Lily Patrascu, a personal branding and public speaking expert, about using your brand to grow your business and enhance your visibility. Learn Lily’s journey from nanny to international speaker, and get insights on public speaking, book publishing, and building a compelling personal brand. Tune in to discover practical tips for business growth and the importance of presenting yourself effectively both online and offli...
Jun 12, 2024•32 min•Ep. 79
In this episode of The Level Up Claims Podcast, host Galen Hair talks with Madison Pitre, a trial attorney from Insurance Claim HQ. They dive into the art and rigor of presenting cases in trial, sharing valuable insights for contractors and public adjusters. Madison stresses the importance of documentation, sincerity in claims, and effective trial preparation. This episode is a must-listen for anyone in the insurance or legal field seeking to understand the intricate dynamics of trial proceeding...
Jun 05, 2024•31 min•Ep. 78
In the latest episode of Level Up Claims, host Galen Hair sits down with Ryan Groth, a former pro outfielder turned sales expert, to discuss sustainable and scalable sales systems for roofing companies. Ryan shares his journey from the Major Leagues to building high-performing sales teams, emphasizing the importance of leadership and process. Tune in for valuable insights on elevating your sales game and hear Ryan’s unique take on leveraging honesty and continuous self-improvement for business s...
May 29, 2024•30 min•Ep. 77
In this episode, join host Galen Hair as he chats with Jacob Cass, a master of branding with over 17 years of experience. Discover the secrets of standing out in a crowded market and why branding is more than just slapping a logo on your product. Jacob shares insights on building an authentic brand from the ground up, and why it’s critical to know what makes you different. Whether you’re a budding entrepreneur or a seasoned business owner, this episode is packed with wisdom on how to level up yo...
May 22, 2024•28 min•Ep. 76
Join Galen Hair as he chats with Chris Diroll, a powerhouse in marketing & business strategy. From a $7K lemonade stand budget to a top firm, Diroll unpacks growth hacks for efficiency & effectiveness. Insightful & actionable—ideal for businesses keen to level up! Highlights Transition from corporate to roofing business. Valuable skills picked up from previous jobs. Level Up Claims Summit announcement. Process improvements in roofing business. Speed to lead and revenue per employee m...
May 15, 2024•34 min•Ep. 75
Galen Hair chats with Donnie Boivin, a B2B networking master with 20+ yrs of growth experience! From near-bankruptcy to CEO of Success Champions Networking, Donnie shares powerful insights on leveling up in business. His stories of resilience & networking strategies are goldmines for entrepreneurs. Tune in to transform how you connect & drive referrals. Highlights The power of hitting rock bottom. CEO mindset: Shifting from "How do I do this?" to "Who can do this for me?" Essential diffe...
May 08, 2024•31 min•Ep. 74
Galen Hair talks with Donavan Morgan, CEO of Roofs by Don and the founder of the Roof Gallery, the world’s first roof museum. Donavan explains that he got into roofing after moving to Atlanta, where he initially found work in door-to-door sales before being recruited by a roofing company owner. His competitive nature drove him to excel in the industry and ultimately establish his own company. Highlights Emphasizing the significance of integrity in business operations, Donovan shares the critical...
May 01, 2024•22 min•Ep. 73
Galen Hair talks with lawyer René Gautreaux, who advises thorough preparation, careful error detection, relevant and concise testimony, and quality photographic documentation in case handling. He stresses that recognizing and owning mistakes is vital, as is viewing the case from the jury's perspective. René advises using good photographs to represent the damage being claimed and emphasizes quality over quantity. He considers these factors key to 'leveling up' in the industry. Highlights René’s e...
Apr 24, 2024•26 min•Ep. 42
Galen Hair talks with Dr. Bruno Cignacco about implementing a compassionate business model. Dr. Cignacco suggests businesses should center on stakeholders' respect, care, and service; shifting from self-focus to others-focused behaviors like generosity. He advises creating an environment of trust and backing away from fear-based management. Compassionate businesses promote cooperation, reduce negativity, and meet more than just economic needs by contributing to personal growth and society at lar...
Apr 17, 2024•28 min•Ep. 71
Galen Hair talks with Jef McCurdy, the national training manager for Castagra, a roofing company. McCurdy shares insights about the launch of a new product, discusses Ecodur, an eco-friendly roof coating, and introduces Ecodur One, a reflective roof product. He further explains the process of becoming a certified applicator for Castagra products. This involves attending a 3-4 hour monthly Zoom class covering a range of topics. Applicators must provide proof of insurance and successfully complete...
Apr 10, 2024•35 min•Ep. 70
Galen Hair talks with Jeff Barnes, a business consultant, who shares his strategies for successful succession planning in a business. He emphasizes on adopting a system-focused approach, outsourcing tasks, and continual team training. He discusses the role of AI in enhancing business operations, but clarifies that it won't fully replace human labor. Tech-enhanced businesses, according to Barnes, are more alluring to investors due to their operational ease and profitability. Highlights Jeff Barne...
Mar 27, 2024•30 min•Ep. 68
Galen Hair talks to entrepreneur Adam Sand about effective marketing strategies for business growth. Adam emphasizes the importance of committing to a well-thought-out marketing strategy and advises against trying different tactics without a clear plan. He highlights the need for businesses to hire the right marketing agency and invest adequate resources. He describes how his firm, Roofing Business Partners, helps businesses streamline their processes using practical operational frameworks. High...
Mar 20, 2024•33 min•Ep. 67
Galen Hair, the founding partner of Insurance Claim HQ, and Mary Taliancich discussed the upcoming 2024 Level Up Claim Summit. Galen stated that the summit was birthed during the COVID-19 pandemic and was initially intended to be an annual event. He expressed satisfaction that it is now in its third year, which he believes is the first real benchmark that they are creating an ongoing program. The summit focuses on two specific areas: Providing content that increases efficiency and results for cl...
Mar 13, 2024•16 min•Ep. 66
Attorney Mary K. Taliancich, from Insurance Claim HQ, appeared on the Level Up Claims Podcast to discuss her professional journey and her passion for helping individuals recover from property and casualty losses. Originally interested in domestic violence law, she found fulfillment in property and casualty law as it was less emotionally taxing. Mary emphasizes the importance of understanding clients' cases thoroughly, having compassion and staying organized. She highlights the significance of di...
Mar 06, 2024•29 min•Ep. 65
Tobias Patch, an entrepreneur with experience in business and insurance sectors, is interviewed by Galen Hair on the Level Up Claims Podcast. Tobias discusses his journey leading up to the creation of Brelly, an AI-powered platform that aids policyholders and professionals in managing insurance claims. The platform aims to offer efficiency, transparency, and collaboration. A planned feature for Brelly is an AI assistant that can provide contextual support to insurance claims, further improving t...
Feb 28, 2024•31 min•Ep. 64
Galen Hair discusses the importance of SEO and video marketing in a conversation with Atiba De Souza, an expert in the field. The conversation emphasizes utilizing video content to boost search rankings and to foster trust, given the recent reclassification by Google to be video-first responses. They stress the importance of branding, consistent video delivery, and authenticity. They encourage businesses to use platforms like YouTube to address common customer inquiries, enhancing their online v...
Feb 21, 2024•31 min•Ep. 63
In this podcast episode, host Galen Hair interviews David Fradin, a seasoned consultant, trainer, and educator with over 50 years of experience in the technology and business sector. David began his career in aerospace engineering, his entrepreneurial activities, and participation in political campaigns highlighting his mediation and negotiation skills. He was recruited by Apple for his unique skill set, becoming instrumental in bringing the first hard disk drive for personal computers to market...
Feb 14, 2024•20 min•Ep. 62
In this podcast episode, leadership coach Juan Alvarado shares his journey from military service to leadership coaching. He discusses his desire to serve others which started with younger generations and extended to aid professionals at all levels. Alvarado critiques conference culture and aims to provide practical, actionable strategies in his sessions. Alvarado focuses on small, dedicated audiences and measures his success by challenging leaders to refine their practices. He introduced his Blu...
Feb 07, 2024•31 min•Ep. 61
Lawyer Chris Otten shares his journey switching from being an insurance defense lawyer to serving policyholders. He underlines the importance of empathy and honesty when interacting with clients. Chris finds his past as a defense lawyer beneficial in his present role, often mediating between clients and insurance companies. He mentions his passion for teaching and community engagement, aims to positively impact people's lives, and is always open to new endeavors. Besides his legal practice, he i...
Jan 31, 2024•31 min•Ep. 60
Jef McCurdy, a veteran in the roofing industry and National Training Manager for Castagra, shares his journey of balancing personal life and career after adopting his nine-year-old niece. He illustrates how he received support from his colleagues and pitched his efforts towards making his daughter comfortable in their family and his work environment. A strong advocate for prioritizing family over work, Jef promotes spending quality time with loved ones and teaching children the value of time ove...
Jan 24, 2024•29 min•Ep. 59
Dmitry Lipinskiy discusses his rise from a trade worker in Siberia to an influential figure in the U.S. roofing industry. Driven by hard work, ambition, and the dedication to offer valuable content, Dmitry has created a reputable brand and a popular YouTube channel where he exposes immoral practices in the industry. He shares the concept behind his creation of the Roofing School and his approach to dealing with conflicts within the industry. Dmitry also delves into his several business ventures,...
Jan 17, 2024•38 min•Ep. 58
In the podcast, Mathew Mulholland, an expert and educator in the restoration industry, discusses his career progression, educational approach, and industry insights. He values education and works to make complex topics accessible, which has been affirmed by viewers of his training videos. He is dedicated to continuous learning, ensuring his material remains relevant. Additionally, Mathew comments on challenges within the industry, such as inconsistencies in the appraisal process and the insuffic...
Jan 10, 2024•42 min•Ep. 57
Marketing expert Randy Crane discussed with host Galen Hair the significance of emotional influence in marketing strategies. Randy argued that effective marketing requires responsiveness, responsibility, and real value delivery to clients. He underlined the importance of patience in sales and cultivating strong client relationships, saying rushing to close deals isn't beneficial. Randy also championed conscientious work, assuming responsibility for mistakes, and continuous learning and improveme...
Jan 03, 2024•28 min•Ep. 56
This episode features industry leaders sharing their personal and professional insights on 'leveling up,' seen as a combination of personal growth, enhancing business operations, and improving industry standards. In their interpretations of 'leveling up', they highlight learning, certification, personal freedom, devotion to family, self-comfort, and achievement of best outcomes for clients. Highlights John Michael Morgan and Natasha Dumont's interpretation of leveling up: personal accountability...
Dec 27, 2023•25 min•Ep. 55
Galen welcomes Sej Deribin as she shares her journey transitioning from investment banking to the roofing industry. She discusses the challenges she faced entering a male-dominated industry and the unique processes she implemented to enhance efficiency within her company. Sej highlights her involvement with the National Women in Roofing, emphasizing the importance of education, networking, and collaboration among women in the industry. She also talks about the significance of ownership, independ...
Dec 20, 2023•29 min•Ep. 54
Galen Hair interviews Shay Jaumé, a lawyer at Insurance Claim HQ, who shares her experiences ranging from her shift from accounting to law, and handling cases, particularly clay tile roof claims. She faced challenges with insurance adjusters failing to follow up on claims and omitting information, suggesting direct contact with manufacturers when dealing with salvage materials and strict scrutiny of any information given by the insurance. Shay emphasizes meticulous documentation of damages and t...
Dec 13, 2023•33 min•Ep. 53
Galen Hair interviewed Truvle's co-founder, Sam Drauschak, about the importance of process mapping in businesses. They discussed how Truvle, a software with an intuitive interface, simplifies process mapping and allows for a smooth, interactive virtual whiteboard experience. Sam stressed the need for detailed process understanding before implementing changes, considering it akin to storytelling. Who’s the Guest? Sam Drauschak is co-founder and chief process scientist at Truvle, whose mission is ...
Dec 06, 2023•25 min•Ep. 52
Galen Hair interviews Parker Logan, a property casualty attorney. Parker emphasizes the importance of hard work, organization, and a strong team to become a successful lawyer. Drawing from his family law background, he underscores the need for conflict management and client trust. He also points out issues in the claims process, such as disorganized files and inadequate records, urging professionals to maintain detailed files for successful claims. Who’s the Guest? W. Parker Logan is a passionat...
Nov 29, 2023•24 min•Ep. 51
In a podcast with Galen Hair, Natoshia Dumont shares her take on the importance of continuous learning and investing in employees' personal, professional, and social growth. With her background in teaching and software coding, Natoshia introduces a structured curriculum at Insurance Claim HQ that emphasizes a growth mindset and continuous learning. Her approach enhances employee retention and significantly influences their performance and engagement. She asserts that creating an inclusive work c...
Nov 22, 2023•38 min•Ep. 50
The podcast conversation between Galen Hair and Cole Kline explores Cole’s journey from contractor to president of the American Association of Public Insurance Adjusters (AAPIA). Cole shares the importance of implementing processes for business growth, influenced by "The Four Hour Workweek", which allowed his company to operate in 27 states. He also shares his experience with AAPIA, which began dismissively, but became appreciative as he saw how such associations can affect policy changes, benef...
Nov 15, 2023•29 min•Ep. 49
