#105: Creating Customer Loyalty Through CX Excellence
May 10, 2021•6 min•Season 1Ep. 105
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
This short show is an introduction to CX – or “customer experience” - a field that has exploded in recent years as a powerful way to drive customer loyalty.
I'm summarising my episode featuring Michael Killeen, founder of the “CX Academy” to figure out what customers expect from brands, why so many companies are appointing CX professionals, and how loyalty professionals can lead CX initiatives.
Show Notes:
1) Episode 22 of Let's Talk Loyalty
2) CX Academy
For the best experience, listen in Metacast app for iOS or Android