Turning Returns into Returning Customers | Zoe Kahn | Let's Laugh About It | Episode 4
Episode description
Let's Laugh About It Episode 4 is here!! Today we have a solo dolo Zoe Kahn (no Jackie the VA - I know ya miss me ;)). But we love a solo dolo Zoe right??? Zoe is down in 'zona visiting her mom and gma so she's holding down the fort with an episode all about returnsssssss! Let's change a return into a returning customer shall we????
This week we chat all about...
- How great Jackie the VA is ;).
- Zappos founder - Tony Hsieh.
- Zoe's presentation on turning returns into returning customers.
- The comedy that is - people returning items that weren't even purchased from the company for a refund but all whilst keeping the product (you have to appreciate the hustle tbh).
- How to turn a return into a way to improve your product/brand.
- Customer experience/service memes.
- 4 steps to retain your customers.
- What is a solution and what is a band-aid?
- Is this inevitable or preventable?
As mentioned:
Delivering Happiness by Tony Hsieh.
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All things Zoe:
All things Let's Laugh About It: