As AI becomes more embedded in the daily lives of legal departments, the call for robust regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape of AI regulations—from the EU AI Act to global compliance trends. We unpack what these changes mean for legal professionals, compliance officers, and tech leaders, and how organizations can proactively prepare for the future o...
Jun 12, 2025•31 min
In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This conversation explores how the solution was shaped by years of working closely with in- house legal teams and their law firms. With a foundation in both AI and human insight, LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department needs—fostering transparency, collaboration, and stronger relat...
May 22, 2025•32 min
In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian Jorgenson as they explore the journey of transforming the industry’s leading source of hourly rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform, LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and the benefits of a data-driven approach in the legal industry. Whether you are a member of a legal operations, law firm pricing or corporate fin...
Apr 08, 2025•30 min
In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver engages in a thought-provoking discussion with Ken Crutchfield about the transformative impact of generative AI on the legal industry. The conversation centers around the findings of the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a significant five-year milestone. Looking ahead to 2025, the conversation anticipates a pivotal year for generative AI adoption, focusing ...
Dec 06, 2024•31 min
On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE Connectivity. This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets. Both participants discussed the importance of enhancing producti...
Nov 14, 2024•34 min
On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology Product Management, and Lisa Garcia, Associate Director of Customer Experience and User Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a game-changer for corporate legal departments. LegalCollaborator offers features that streamline law firm engagement and competitive ...
Sep 20, 2024•37 min
On this episode, Jennifer McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria, and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of managing efficient outside-counsel relationships, stressing the relevancy of communication, trust, and relationships between both parties, along with the challenges and opportunities of adopting AFAs (Alternative Fee Arrangements)....
Aug 15, 2024•35 min
On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing billing guidelines across the board to drive better law firm relat...
May 10, 2024•27 min
On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms deliver their work - now more efficiently than ever.
Apr 02, 2024•25 min
In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.
Nov 28, 2023•23 min
On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum efficiencies in their outside-counsel management.
Sep 22, 2023•20 min
In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.
Jul 25, 2023•27 min
On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who have know-how on the matter, and encourage transparency around AI.
Mar 29, 2023•20 min
On this episode, Nathan Cemenska of Wolters Kluwer's ELM Solutions discusses the fundamentals of legal intake and triage, two legal processes that can bring efficiency and visibility to legal matter workflows inside legal departments. He is joined by Tiffani Hamilton-Huynh, Legal Operations Manager at DHL Supply Chain, and Stacy Lettie, Director of Legal Operations at Adtalem Global Education.
Feb 13, 2023•22 min
In this occasion, Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions, and Cheryl Cowley, Vice President & Director of Legal Administration at Santander, discuss the nuts and bolts of change management in corporate legal departments, why it’s so hard and why it’s so important to do it properly.
Dec 05, 2022•27 min
In this edition, Nathan Cemenska, Director of Legal Operations and Industry Insights and Jeff Solomon, Senior Director of Product Management for Wolters Kluwer’s ELM Solutions, discuss key insights pulled from the LegalVIEW® Data Warehouse around 2021 trends in vendor mix and total outside spend, which have seen a big impact across the entire legal operations industry. To read the latest edition of LegalVIEW Insights, please visit: https://www.wolterskluwer.com/en/expert-insights/report-legalvie...
Aug 29, 2022•36 min
On this occasion, Jeff Solomon, Senior Director Product Management, Sharon Horozaniecki, Director of Operations for LegalVIEW BillAnalyzer and Michele Pratt, Associate Director for LegalVIEW BillAnalyzer, walk listeners through the basic and most important aspects of legal billing guidelines —and how defining and enforcing those guidelines can help organizations save millions of dollars, while helping them gain better value from their law firms.
Jul 22, 2022•37 min
In this edition, Nathan Cemenska, ELM Solutions’ Director of Legal Operations and Industry Insights, and Jennifer Phillips, Associate Director of Legal Operations and Business Relationships at Novartis, hold a frank, open conversation about the complexities of managing megamatters for one of the largest pharmaceutical companies in the world.
Jun 16, 2022•28 min
In this episode, ELM Solutions’ Director of Legal Operations and Industry Insights, Nathan Cemenska, is joined by two legal operations experts from the banking industry: Magen L McClintock, Vice President and Senior Legal Operations Specialist with KeyBank and John Crawshaw, Business Analytics Manager at PNC Bank. Their discussion centers around a well-known paradox in the banking industry: even though financial services companies pay the highest hourly rates of any industry, they still are the ...
May 27, 2022•30 min
On this occasion, Wolters Kluwer’s ELM Solutions Jeff Solomon, Senior Director of Product Management, and Abhishek Mittal, VP, Data & Operational Excellence, gather to celebrate the five years since the inception of ELM Solutions’ outstanding team of artificial intelligence experts. Today, this team has grown to over 100 data scientists and 400 compliance experts, garnering multiple industry awards and clients across 20 different industries.
May 06, 2022•27 min
In this episode, ELM Solutions’ Nathan Cemenska is joined by two of Microsoft’s foremost legal operations executives: Tom Orrison, Director of Legal Operations, and Jason Barnwell, General Manager for Digital Transformation. They speak openly about the complexities of managing legal departments on an enterprise level, and about how Microsoft is successfully leveraging data and technology to manage legal spend in such a fast-paced environment.
Mar 24, 2022•34 min
On this episode, we continue our discussion around contract lifecycle management, this time with a deeper dive into CLM solutions as a critical component of your 2022 risk management initiatives. Our discussion will examine the impact of CLM technologies on risk across the contract lifecycle, and its influence on contract value.
Feb 03, 2022•30 min
Join us for the first of two episodes that will examine the essentials for successful contract lifecycle management in 2022. We’ll begin with an exploration of how Covid has further accelerated the rate of already rising technology adoption. Our thought leaders will share tips on how to prepare your organization for success, regardless of where you are on your journey to CLM maturity.
Jan 27, 2022•29 min
Technology has become an essential component of a successful, well-run corporate legal department. And while it’s great that you’re likely already embracing technology to make your legal department more efficient, there are bigger questions at hand. To answer these questions, legal departments need to develop a well-planned technology roadmap. Our experts at Wolters Kluwer’s ELM Solutions, Nathan Cemenska and Jeff Solomon, discuss the essential aspects of building a roadmap that is aligned with ...
Jan 03, 2022•30 min
Too often, legal ops focuses on managing day-to-day legal work to the exclusion of the elephants in the room: The huge, "bet-the-company," super-critical legal matters. Legal ops needs to "do no harm" in these situations, but, despite voices to the contrary, it is probably not in the client's best interest for legal ops to avoid any involvement whatsoever. What percentage of legal spend do these matters represent? How much does that vary over time? What kinds of situations should legal ops push ...
Nov 17, 2021•32 min
In recent years, legal management solutions have changed dramatically thanks to the integration of AI technologies. The challenge lies in choosing the right vendor for your applications. Leading providers should have not only AI technology, but also extensive expertise, proven market leadership and robust data to efficiently solve your challenges and improve high-value workflows.
Sep 21, 2021•29 min
Learn about some of the deepest impacts that technologies like artificial intelligence, machine learning and predictive analytics have made in the way how legal departments manage billing, matters and client relationships
Aug 23, 2021•45 min
Listen to our most recent analysis of legal spend information on Q2 2021 in the LegalVIEW database. Led by our Matt Kivlin, Senior Director of Product Management for Core Solutions and Nathan Cemenska, Director of Legal Operations and Industry Insights, this discussion explores key insights and the impact of dramatic times on today’s legal industry.
Jul 19, 2021•30 min
Jun 22, 2021•59 sec
