How well do you stick to your core values when it comes time to make hard decisions? It’s easy to talk about them in meetings and put them as posters on the walls, but do your decisions and actions align with your values? In this episode, Jamie shares how our behavior shows our values, plus an important update regarding the podcast. What You’ll Learn from this Episode: An Update on the Podcast Core Values in an Organization Values Dictate Our Behavior Having the Courage to Make Hard Decisions Ge...
Nov 22, 2023•10 min•Ep. 128
What is Lean Leadership? It’s kind of an elusive, hard-to-define thing . In today’s episode, I’ll break down what both Lean and Leadership mean to me, which then drives how I develop leaders. You’ll hear key components to consider when moving Lean Leadership beyond a buzzword to definable meaning. This is my living and growing definition. Things can change, but the goal is to inspire you to create your own code to operate by. Let’s get to work! What You’ll Learn from this Episode: What Lean mean...
Nov 08, 2023•13 min•Ep. 127
How well do you listen? How quickly do you jump in and start offering solutions or try to fix the problem? In this episode, Jamie shares things that hinder us from listening and how to listen effectively as an operations leader. What You'll Learn from this Episode: Choosing to Listen Intentionally Things that Hinder Me from Listening Two Ways to Improve Our Listening Skills Shifting Away from Either/Or Thinking Get full show notes and more information here: https://processplusresults.com/podcast...
Oct 25, 2023•19 min•Ep. 126
How do we create an organization that has a growth mindset? So often, we look at our teams to see how they can improve, but building a culture of improvement starts with us as the leaders. In this episode, Katie Anderson joins us to discuss GE's Lean Mindset Event and how to develop a growth mindset as a leader. What You'll Learn from this Episode: Change Begins with Leadership Learning to Step into Something New Differences Between Fixed and Growth Mindset Growth Mindset is the Foundation of Co...
Oct 11, 2023•27 min•Ep. 125
How do you approach safety? As leaders, it's easy to focus on policies to ensure everyone follows the rules, but safety encompasses so much more than procedures; it is a team sport. In this episode, Jamie shares how safety starts with our mindset and culture within our team. What You'll Learn from this Episode: Safety is a product of servant leadership Safety is an expression of love An evaluation of the safety in our organizations Get full show notes and more information here: https://processpl...
Sep 27, 2023•12 min•Ep. 124
Hello from New York! I am coming to you live from GE's Lean Mindset Event, which focuses on encouraging the right mindset to embrace lean and features several excellent speakers across different industries, including CEOs from top companies, former NBA and NFL players, and more. In this episode, I share an overview of the event, plus my initial reaction and key takeaways. What You'll Learn from this Episode Live from New York My initial reactions and key takeaways A Lean Mindset leads to Lean Th...
Sep 13, 2023•17 min•Ep. 123
How might operations leaders delegate more effectively? In this episode, Jamie explains how the reason we delegate can drive more effective delegation and practical steps you can take to delegate for development efficiently. What You'll Learn from this Episode: How to Delegate More Effectively The Primary Reason for Delegating Gaining Clarity on the Individual, Activity, and Skills Define the Level of Delegation The Logistics of Delegation Get full show notes and more information here: https://p...
Aug 30, 2023•21 min•Ep. 122
Why do you delegate? How does that determine what tasks you choose to give? In this episode, Jamie discusses the real reasons Ops Managers should delegate and how it benefits themselves plus other members of their team. What You'll Learn from this Episode: The Reasons Ops Managers Delegate Delegating for Myself Delegating to Help the Individual Delegating for the Good of the Team Get full show notes and more information here: https://processplusresults.com/podcast/121...
Aug 16, 2023•13 min•Ep. 121
How often do you delegate? It can be difficult to delegate tasks that could be completed by other members of our team, in turn freeing up more of our time. In this episode, Jamie discusses three common obstacles that leaders face regarding delegation. What You’ll Learn from this Episode: How often do you delegate It takes time to delegate Letting go of control Feeling guilt in delegating https://processplusresults.com/podcast/120...
Aug 02, 2023•13 min•Ep. 120
How often do you characterize your work as fun? In this episode, Jamie shares how a big challenge and getting creative and trying new and better ways is fun for her, and as Operations Managers, you should be finding fun in your work too. Even though not every aspect of your job may be enjoyable, if you never find joy in what you do, there is a problem. What You’ll Learn from this Episode: A shift in my client workload and time Finding fun in challenging problems and situations The difference bet...
Jul 19, 2023•9 min•Ep. 119
You can’t have a lean culture without conflict, but so many organizations and leaders are NOT comfortable with conflict. Here’s the question: “What would be the impact to your organization if you could have less destructive conflict and more productive conflict?” What You’ll Learn from this Episode Two types of workplace conflict, and how they differ How the research behind DiSC for Productive Conflict does - and doesn’t - align with the other conflict models we’ve explored on past episodes Why ...
Jun 21, 2023•13 min•Ep. 118
Do any of your leaders ever rush into solving a problem? It’s so easy to jump in and start pushing and moving too fast without taking a measured approach. In this episode, Jamie discusses the pitfall of Unstructured Urgency and how to overcome it. What You’ll Learn from this Episode How Unstructured Urgency Shows Up The Impact of Lack of Structure How to Help Leaders Avoid Unstructured Urgency Get full show notes and more information here: https://processplusresults.com/podcast/117...
Jun 07, 2023•15 min•Ep. 117
Do you ever find yourself stalling to make a decision? Leaders often get stuck not making a decision because they don’t know enough or how to make the “perfect” one. In this episode, I share how perfection is an Enemy of Effective Operation and some practical steps to overcome it. What You’ll Learn from this Episode: How perfection shows up The consequences of the decisions we make Perfection delays action Ways of thinking to overcome execution traps Get full show notes and more information here...
May 24, 2023•18 min•Ep. 116
What causes Ops Leaders to struggle with effective execution? Even when the processes are in place, they never seem to be used consistently or correctly. In this episode, Jamie discusses how complexity is a cause of failed execution, and how to create simplicity instead. What You'll Learn from this Episode: Choosing the Tasks to Complete Complexity as an Enemy to Effective Execution Creating Simplicity Get full show notes and more information here: https://processplusresults.com/podcast/115...
May 10, 2023•20 min•Ep. 115
I know you are busy. So, how do you prioritize tasks when they are all important? How do you decide what to focus on? In this episode, I discuss an enemy of execution: distraction. Not being distracted with meaningless or unimportant things, but staying focused on long-term, strategic goals when there is so much to do in your day-to-day. What You'll Learn from this Episode: Dealing with the Day-to-Day Separating Priorities The Trap of Distraction Get full show notes and more information here: ht...
Apr 26, 2023•23 min•Ep. 114
So often leaders want to learn how to “fix other people.” To get them to do the work, to get on board, to be better. But true leadership starts with our own thoughts, beliefs, and self awareness. You are probably keenly aware of your results. But what about your feelings? Or your underlying, automatic thoughts? In this episode, I dig into coaching techniques for self leadership. Because whether you like it or not, it’s hard to manage yourself when you don’t really know your inner workings. What ...
Apr 12, 2023•15 min•Ep. 113
Do you want it done on time, or do you want it done right? We’ve all heard statements like this, and maybe we’ve even said them. It’s so easy to get caught up in this either/or thinking and thinking it’s impossible to have both outcomes. But what if it is possible to have both? In this episode, I share the idea of AND thinking and a replay of my story from Episode 001, where I experienced a missed opportunity to practice this mindset. What You’ll Learn from this Episode: One of the overarching c...
Mar 29, 2023•15 min•Ep. 112
As a leader, do you find too much of your time is spent in chaos and firefighting? Would you prefer to spend your energy moving your team toward an improved culture with better business results? In today’s episode, Paul Dunlop explains how Leader Standard Work cuts through the chaos and creates a stable environment ripe for Continuous Improvement. What You'll Learn from this Episode: The role of leader as coach How to shift from reactive work to proactively adding value Steps to slowly incorpora...
Mar 15, 2023•38 min•Ep. 111
Is there any greater priority in today’s business environment than attracting and retaining talented and dedicated employees? In today’s episode, Tracy O’Rourke explains the critical impact of meaningful leader routines on the engagement of a company’s workforce. What You’ll Learn from this Episode: The role of leader routines in improving culture Steps for implementing and enhancing Leader Standard Work Ideas for effectively managing time while adding new leader routines Learn more and find ful...
Mar 01, 2023•38 min•Ep. 110
While work is made up of process, organizations are made up of people. That’s right, weird, messy, emotional human beings. So operations leadership isn’t just about managing operations or improving process - it’s also highly dependent on leading people. Moe Carrick joins us to discuss how we can lead people well while also getting results. What You’ll Learn from this Episode People Make Organizations Great Skills for Activating People’s Talents Why Investing in Your People Matters The Value of F...
Feb 15, 2023•35 min•Ep. 109
How often do you share your mistakes as a leader? So often in organization we celebrate success and share what went right, while shying away from the mistakes and lessons learned it took to accomplish that success. In this episode we talk with Elisabeth Swan about reframing mistakes as gold that can help foster stronger collaboration, team building and problem solving. What You’ll Learn: How improv made Elisabeth a better lean leader The power of storytelling in data-driven leadership Why Elisab...
Feb 01, 2023•33 min•Ep. 108
Diverse executive teams deliver better performance. It’s shown in study after study. Despite modest progress, women are still dramatically underrepresented in leadership roles. How can women take steps to advance to the rooms where decisions are made, and then to confidently contribute in those rooms? How can current executives take responsibility and action to build greater diversity and inclusion among their senior ranks? Kelli Thompson, author of Closing the Confidence Gap , shares actionable...
Jan 18, 2023•35 min•Ep. 107
Happy New Year! As we shift our focus to the next year by setting goals and thinking about what we want to achieve, it’s easy to limit what we believe is possible. In this episode, Sarah Tilkens shares how to shift from a goal mindset to a growth mindset to expand what is possible. What You'll Learn from this Episode: Setting Meaningful Goals How Mindset Can Expand what is Possible Five Steps for Expanding your Mindset Brainstorming Through Obstacles Learn more and find full show notes: https://...
Jan 04, 2023•28 min•Ep. 106
What is your personal purpose? So often, we talk about organizational purpose as part of our True North, but what about you personally? What motivates you to keep going during those challenging days? In this episode, Sam Morgan joins us to share how he helps change people's lives by assisting them to uncover their personal purpose while also understanding the process of Improvement Kata and tying it together through daily coaching. What You'll Learn from this Episode: How Fear Shows Up Finding y...
Dec 21, 2022•36 min•Ep. 105
We all have a telling habit and may not even realize it. As leaders, we are often blind to the fact that instead of answering a question or giving a suggestion, we are telling others what they should do. In this episode, Katie Anderson joins us to share how to build awareness of and break the telling habit. What You'll Learn from this Episode: Developing Without Telling Telling in Disguise Making a Shift to Tell Less Coaching Through the Struggle Learn more and find full show notes at: https://w...
Dec 07, 2022•31 min•Ep. 104
Are you a fan of one-on-ones? Most managers aren’t. But that’s because most managers haven’t had great one-on-ones modeled for them. If you want to lead through relationships, then valuable one-on-ones are a key activity to master. What You'll Learn in This Episode: Why doing one-on-ones is one of the most critical leadership routines for managers What managers get wrong with one-on-ones Answers to the most common questions about one-on-ones Important elements that make up an effective one-on-on...
Nov 23, 2022•27 min•Ep. 103
What do you mean when you say the word coaching? Do you think of an iconic sports coach yelling plays from the sideline or giving an inspirational speech in the locker room? As leaders, we coach our team members to help them learn and grow, but I’ve discovered that coaching is used incorrectly in many instances. In this episode, we are diving into what I mean by coaching, how it’s different from other definitions, and why it even matters. What You’ll Learn in this Episode: What Coaching Is Not M...
Nov 09, 2022•18 min•Ep. 102
Telling is not all bad; however, as leaders, we typically need to bring more coaching into our team interactions. So, how do we transition from doing to coaching? In this episode, Jamie shares how to effectively coach problem solving. What You'll Learn from this Episode: Coaching Problem Solving Set Your Intention to Coach Stop Giving the Answers Start Asking Good Coaching Questions Learn more and find full shownotes at: https://processplusresults.com/podcast/101...
Oct 26, 2022•30 min•Ep. 101
How have you expanded your team as your organization continues to grow? Does your hiring strategy align with the organization’s values and vision? The Process Plus Results team is expanding, and in this special 100th Episode Edition, Jamie shares how the team’s strengths intersect and complement each other. Plus, the team members join us to share what they do, the value they bring, and how that applies to their direct team and operations leaders as a whole. What You'll Learn in this Episode: Cre...
Oct 12, 2022•30 min•Ep. 100
How did it all begin? Since we are getting ready to celebrate our 100th episode, let's look back at how this podcast started a little over two years ago. On the day the podcast launched, I was at a speaking engagement in Evansville, IN, where I live now, and will be for the 100th episode! In this episode, we are taking a trip down memory lane and sharing the podcast's first three episodes: Episode 1: Respect People vs. Deliver Results, Episode 2: Why is Lean so Hard, and Episode 3: Getting Lean ...
Sep 28, 2022•46 min•Ep. 99
