http://www.leanblog.org/347 Our guest today for Episode 347 is Brad Parsons, the CEO of NEA Baptist, in Jonesboro, Arkansas. NEA Baptist is a 228-bed hospital and 140-provider medical group serving northeast Arkansas -- part of Baptist Memorial Health Care Corporation. Brad is also the co-author of the new book Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata . His co-authors have been guests on the podcast before -- Patrick Graupp and Skip Steward . In this ...
Sep 09, 2019•1 hr 2 min•Season 1Ep. 347
http://www.leanblog.org/346 Joining me for Episode 346 of the podcast is Mark Ryan , a Transformation Coach and Lean Six Sigma Black Belt at Franciscan Health. Mark will be one of the hosts and facilitators at our upcoming " Kaizen Live! " site visit event at Franciscan St. Francis Health in Indianapolis. Only two spots remain, so register today if you'd like to join us. As we talk about in the episode, Franciscan does much more than daily Kaizen. They've built upon that foundation of staff enga...
Aug 24, 2019•53 min•Season 1Ep. 346
http://www.leanblog.org/345
Aug 12, 2019•1 hr 24 min•Season 1Ep. 345
http://www.leanblog.org/344 Remastered audio June 2021 Joining me for Episode #344 is David Reid , a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets. I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “ From lean modules to a lean m...
Jul 02, 2019•1 hr 1 min•Season 1Ep. 344
My guest for Episode #343 of the podcast is Amanda Mewborn , an executive director of project management for Piedmont Health . I've known Amanda through the Society for Health Systems and she's one of the very small number of people I know with both engineering and nursing degrees. She has a B.S. in Industrial and Systems Engineering and an M.S. in Health Systems from Georgia Tech and a B.S. in nursing from Georgia State University. So, in today's episode, we talk about that interesting combinat...
Jun 05, 2019•59 min•Season 1Ep. 343
For links and more, go to http://www.leanblog.org/342 My guest for Episode #342 of the podcast is Adam Ward , the author of Lean Design in Healthcare: A Journey to Improve Quality and Process of Care . Adam is an innovation process expert and independent advisor. He spent the first 12 years of his career designing cars for Honda and the next 12 years working with Fortune 500 companies to turn around their product development process. A resident Buckeye, he coaches students at Ohio State's MBOE p...
May 21, 2019•48 min•Season 1Ep. 342
http://www.leanblog.org/341 My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what's now called the “Theatre Cap Challenge” — a method for improving communication and, thereby, improving patient safety and outcomes. As we talk about today, Rob had the idea of writing his name and role on his surgical cap with a sharpie. Eventually, he (and others) have gotten printed caps made as shown bel...
May 15, 2019•1 hr 6 min•Season 1Ep. 341
Here is a special sample preview of a new podcast... the “Lean Whiskey” Podcast If you like it, please subscribe by searching your podcast directory for "Lean Whiskey" or go to www.LeanWhiskey.com. About the Podcast Mark Graban and Jamie Flinchbaugh are two guys with a lot in common: Lean, writing books, speaking, consulting... and a love of good whiskey. Like the Car Talk guys, they both went to MIT... but Lean isn't rocket science. Let's hope they can hold their liquor, because they're not hol...
May 04, 2019•47 min
Joining me for Episode #340 of the podcast is Dr. Joy Furnival CEng MIET , an experienced senior NHS manager, improvement leader, and chartered engineer. I first crossed paths with Joy at a Lean healthcare event in England back in 2007 . At the time, she was working for David Fillingham and the Bolton NHS Trust , which was an early adopter of Lean in the NHS. In this episode, we talk about how we are, in some ways, “Lean twins,” as we both started our careers as engineers in manufacturing. Our c...
Apr 24, 2019•1 hr 1 min•Season 1Ep. 340
Joining me for Episode #339 of the podcast is Charles Protzman , author of a great number of Lean healthcare books. Today, we are talking about a book that he wrote for a broader audience, The BASICS Lean Implementation Model: Lean Tools to Drive Daily Innovation and Increased Profitability . I first met Charlie over a decade ago when I worked for Johnson & Johnson's VauMetrix Services consulting group — and he was a big influence on our team and our methodology. I'm glad to finally have him...
Apr 10, 2019•1 hr 7 min•Season 1Ep. 339
My guest for Episode #338 is Mr. Grey Dube, the Chief Executive Officer at Leratong Hospital. He has over 40 years' experience in the Public Service, including time as CEO since 2005. Leratong Hospital is an 855 bedded regional hospital with over 1700 staff members, located in Mogale City, Krugersdorp, South Africa (just east of Johannesburg). Grey is the third consecutive hospital CEO guest, including Gladys Bogoshi (also from South Africa) and Vance Jackson (from the U.S.). I think it's intere...
Apr 03, 2019•43 min•Season 1Ep. 338
It's my second straight podcast with a healthcare CEO. This time, joining me for Episode #337 is Vance Jackson, FACHE, FACMPE, the President & CEO of Davis Health System, based in Elkins, West Virginia. Vance and I talk about how he was admittedly skeptical about Lean at a previous healthcare organization. But, over time, he realized the importance of Lean and the need for him to lead differently — getting input from everybody instead of the old autocratic way that we see in so many healthca...
Mar 20, 2019•52 min•Season 1Ep. 337
My guest for Episode #336 is Gladys Bogoshi, the Chief Executive Officer at Charlotte Maxeke Johannesburg Academic Hospital, one of the ten central hospitals in South Africa and the main teaching platform of the University of the Witwatersrand. The Hospital is situated in Johannesburg and has a bed capacity of 1189. Gladys is going to be a keynote speaker at this year's Lean Healthcare Transformation Summit, to be held in Washington, DC on June 13 & 14. I'll be there and I hope you can join ...
Mar 14, 2019•37 min•Season 1Ep. 336
It's two Barrys in a row on the podcast, as my guest for Episode #335 is Barry O'Reilly and we're talking, in depth, about his latest book, Unlearn: Let Go of Past Success to Achieve Extraordinary Results. Barry is a business advisor, entrepreneur, and author who has pioneered the intersection of business model innovation, product development, organizational design, and culture transformation. See his full bio. Last week, I shared a shorter discussion with Barry that served as a preview of the w...
Mar 05, 2019•59 min•Season 1Ep. 335
Joining me for Episode #334, all the way from Australia, is Barry McCarthy. Barry spent more than 15 years in leadership roles with Toyota in Australia and now works as an Associate with consulting firm Honsha. We were able to spend a lot of time talking when I participated in Honsha’s Executive Development Mission trip to Japan late last year. One thing we talked about quite a bit was Barry’s experience with Toyota being “a development company,” as I blogged about here. In our discussion, Barry...
Feb 28, 2019•1 hr 9 min•Season 1Ep. 334
Episode 333 - Jean-Marc Legentil and Marc-Olivier Legentil, The Toyota Kata Memory Jogger My guests for Episode #333 are Jean-Marc Legentil and Marc-Olivier Legentil, father-and-son Lean consultants from Montreal, Quebec, Canada. They work together in the firm Bell-Nordic Consulting. I've had the pleasure of meeting both of them on numerous trips to Montreal and was happy to hear they were part of the team that created the latest book in the excellent “Memory Jogger” series: The Toyota Kata Memo...
Feb 18, 2019•57 min•Season 1Ep. 333
Joining me today for Episode #332 is Jason Burt, owner of EHIP Consulting. Jason is a Lean consultant and business coach with an extensive and diverse background, including a manufacturing career where he has led and coached organizations to increased levels of efficiency and performance. Using the Toyota Production System (TPS) approach has allowed him to positively change cultures to achieve sustainable improvements. During his time at Herman Miller, Jason spent 18 months learning TPS directly...
Feb 14, 2019•56 min•Season 1Ep. 332
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressi...
Feb 04, 2019•56 min•Season 1Ep. 331
Joining me today for Episode #330 of the podcast is Christoph Roser, a professor of production management at the Karlsruhe University of Applied Sciences in Germany. He has decades of experience with Lean manufacturing including time with Toyota in Japan, as a consultant at McKinsey & Company, and as a Lean expert and manager at Robert Bosch GmbH. He earned a Ph.D. from the University of Massachusetts. He is author of the book Faster, Better, Cheaper in the History of Manufacturing: From the...
Jan 28, 2019•52 min•Season 1Ep. 330
Joining me today for Episode #329 of the podcast is Mike Eisenberg , the director, editor, and producer of the film “ To Err is Human ,” a documentary about the incredibly important issue of patient safety. The film shares a title with the groundbreaking 1999 report from the Institute of Medicine. The film is available on as a digital download ( through iTunes and other platforms) and a Blu-ray or DVD ( through Amazon ) and there also screenings taking place around the country (and you can arran...
Jan 21, 2019•1 hr 1 min•Season 1Ep. 329
My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the creator of a fantastic simulation called "Friday Night at the ER" -- which I've blogged about. When we recorded the webinar, Bette was CEO and Jeff was COO, but recently Jeff took over the CEO role. They are also, as they mention, mother and son... which will be followed by an upcoming podcast with a father and son team (two of the authors of this book). In this episode, we talk about B...
Jan 15, 2019•55 min•Season 1Ep. 328
My guest for Episode #327 of the podcast is Marc Rouppe van der Voort, Ph.D., who is joining me from Utrecht in the Netherlands. We first met back in 2009 when he invited me to come speak at a Dutch Lean Healthcare conference (which I blogged about here). We've crossed paths many times, as Marc has frequently visited the U.S. for the annual Lean Healthcare Transformation Summit, coming with a large group of Dutch Lean healthcare practitioners from many organizations (they collaborate through an ...
Dec 17, 2018•46 min•Season 1Ep. 327
Joining me for the fourth time, here for Episode #326 of the podcast , is my friend and colleague Katie Anderson , a leadership coach, Lean consultant, speaker and writer from the San Francisco area. Hear our previous podcasts about visiting and living in Japan . Today, we're talking about a number of topics related to learning and collaboration: Her upcoming book with Isao Yoshino , the local San Francisco Bay area AME consortium that she is leading, her next trip to Japan (which you can join),...
Dec 11, 2018•49 min•Season 1Ep. 326
Joining me for Episode #325 of the podcast is Andrea Hardaway, an operational leader and the executive director of the Association for Vocal Disorders. Andrea and I first crossed paths through LinkedIn, seeing what she shares there and vice versa. We also had a chance to visit a hospital together in Florida last year to learn about their Lean improvement work. We have enough professional interests in common, I thought it made sense to record a conversation and share it here with the listeners. A...
Nov 26, 2018•1 hr•Season 1Ep. 325
My guest for Episode #324 of the podcast is Art Smalley. Art was one of the first Americans to work for Toyota Motor Corporation in Japan and, since then, has been helping other organizations with the Toyota Production System (a.k.a. “Lean”) methods and approaches. You can also visit his website to learn more, www.ArtOfLean.com . Art is a fellow faculty member at the Lean Enterprise Institute . He has written two Shingo Publication Award-winning books: Creating Level Pull and (co-authored with D...
Nov 13, 2018•1 hr 7 min•Season 1Ep. 324
I first met Davis Balestracci at a conference a few years back, where I heard him give a very spirited and insightful presentation. That's why I'm happy to have him as my guest for Episode #323 of the podcast. We'll talk about a range of topics, including some of the key lessons that you'll find in his book (as a much deeper dive than we can get into here) Data Sanity: A Quantum Leap to Unprecedented Results (2nd edition) . Davis has been a long-time columnist for Quality Digest , and you'll hea...
Nov 05, 2018•50 min•Season 1Ep. 323
Today's podcast is a departure from the usual interview format. As I blogged about last week, the Lean community has lost a young, thoughtful, inquisitive, and reflective member -- Samuel Selay. I regret not having Sam on the podcast to talk about our learning and reflections. He was a guest of Ron Pereira's on the Gemba Academy podcast in 2016, talking about Lean in the Department of Defense. Today, I'm doing a reading of a blog post that Sam wrote for this site back in August. I'm also sharing...
Oct 29, 2018•26 min•Season 1Ep. 322
My guest for episode #321 of the podcast is Mark Hamel, He is a partner and COO with The Murli Group. Mark is a two-time recipient of the Shingo Research and Professional Publication Award for his books The Kaizen Event Fieldbook and his most recent book Lean Math, the main subject of this episode. I hope you enjoy the discussion, which is about people as much as it is about math.
Oct 16, 2018•52 min•Season 1Ep. 321
Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode #314 of the podcast talking about TWI and Toyota Kata in healthcare (he was joined by Brandon Brown). Today, I've asked Skip to come back and chat 1x1, in Episode #320, about his experience with Don Wheeler, learning from W. Edwards Deming, and more. I hope you enjoy his reflections, our discussions about healthcare, and connections to my book Measures of Success (Skip undoubtedly has...
Oct 09, 2018•54 min•Season 1Ep. 320
My guest for Episode #319 is Karen Martin, whose most recent book is Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance. She was previously a guest on Episodes #151, #190, and #285. Karen is an author of many books on Lean, quality, and performance excellence. She is also a speaker and a consultant with a B.S. in Microbiology from Pennsylvania State University and an M.A. in Education from California State University, Bakersfield. Read her full bio. What is clarit...
Oct 01, 2018•48 min•Season 1Ep. 319
