When Will The Federal Government&VA Learn?
Feb 16, 2015•8 min
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Episode description
http://leanblog.org/audio19
This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for improving veteran care." I hesitate to throw stones, but there are some very predictable dynamics involved here... and I will provide some ideas about a better approach and not just criticize.
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