From 1994, But Relevant Today: "Why TQM Fails"
Jun 08, 2016•8 min
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Episode description
The 1994 book Why TQM Fails And What to Do About It is a book that could be very relevant today, in the context of Lean. I'll give credit to Greg Jacobson, MD from KaiNexus who had a copy of this book on his shelf. I bought a copy and have recently been reading it because I was curious to see if there parallels to be found with Lean failures.
http://leanblog.org/audio147
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