The Games We Play With On-Time Delivery Metrics
Mar 15, 2025•14 min•Ep. 55
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Episode description
Mark discusses how companies develop On-Time Delivery KPIs (OTD) that do not reflect the customer's needs. Learn how Mark calls these "Watermelon KPIs" – GREEN on the outside and RED on the inside. Do your OTD metrics truly drive customer satisfaction?
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