Problem Solving VIII – Defining the Span of Control to Enable Problem Solving
May 15, 2025•1 hr 3 min•Ep. 59
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Episode description
In this episode, Mark DeLuzio talks about Lean Horizons' Managing Director Jon Boucher discussing the span of control necessary for problem-solving. In particular, Mark and Jon address the following:
- What is span of control, and why is it important for any lean journey
- Problem Solving – What is the definition of a problem?
- What is meant by standards? How do you begin, how deep do you go, and what is the timeline?
- What is the purpose of a line? (to expose the problems)
- Who "owns" problem-solving? What is the role of the operator?
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