Problem Solving VII – The Problem with Problem Escalation
Apr 01, 2024•12 min•Ep. 32
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Episode description
Learn why problem escalation processes send signals to frontline associates that they are not qualified to solve problems over work that they are best suited to solve. This elitist approach demoralizes and demotivates employees when their engagement opportunities are stripped away from leaders who do not walk the talk when they preach that problems need to be solved at the lowest possible level in the organization.
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