Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel Canada’s Anti-Spam Legislation (CASL) is a Federal legislative regime that came into force in Canada on July 1, 2014. This new anti-spam legislation applies to every person and organization communicating electronically to Canadians. This means that whether your organization is [...] The post TCIP #025 – Canada’s Anti-Spam Legislation (CASL) with Maanit Zemel appeared first on The Crisis Intelligence P...
Nov 23, 2014•1 hr
Welcome to episode #024 of The Crisis Intelligence Podcast, with Melissa Agnes and Louis Hayes Louis Hayes is a police officer in the Metropolitan Chicago area. He’s also responsible for developing The Illinois Model, which is a systematic way of looking at police operations based on solving problems. The Illinois Model takes the common threads [...] The post TCIP #024 – The Illinois Model with Louis Hayes appeared first on The Crisis Intelligence Podcast ....
Nov 16, 2014•1 hr 4 min
Welcome to episode #023 of The Crisis Intelligence Podcast, with Melissa Agnes and David Van It takes years and continual effort to build a strong reputation, and sadly, it can take mere minutes to destroy it. Social media and the online world have heightened the reputational risk that lingers and threatens today’s organizations. On the [...] The post TCIP #023 – Managing Reputational Risk with David Van appeared first on The Crisis Intelligence Podcast ....
Nov 09, 2014•43 min
Welcome to episode #022 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein On this week’s episode of The Crisis Intelligence Podcast, I continue my conversation with Jonathan Bernstein about the 30 most important lessons he’s learned in the last 30 years as a crisis management professional. We pick up where we left [...] The post TCIP #022 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 2) appeared first on The Crisis Intelligence Podcast ....
Nov 02, 2014•50 min
Welcome to episode #021 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein A veteran of any profession has a world of experience that others can learn and benefit from. Jonathan Bernstein is a veteran crisis management professional with 30 years of experience and first-hand lessons behind him. Within this episode of The [...] The post TCIP #021 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 1) appeared first on The Crisis Intelligence Podca...
Oct 26, 2014•1 hr 20 min
Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. With this responsibility comes the need [...] The post TCIP #020 – Managing The Ebola Crisis With Bill Boyd appeared first on The Crisis Intelligence Podcast ....
Oct 19, 2014•1 hr 1 min
Welcome to episode #019 of The Crisis Intelligence Podcast, with Melissa Agnes and Dr. Thomas D. Phelan Should emergency management be defined as a field or a profession? This is an age-old question, and one that Dr. Thomas D. Phelan and I discuss in this week’s episode of The Crisis Intelligence Podcast. While discussing this [...] The post TCIP #019 – Emergency Management as a Field Rather Than a Profession With Dr. Thomas D. Phelan appeared first on The Crisis Intelligence Podcast ....
Oct 12, 2014•55 min
Welcome to episode #018 of The Crisis Intelligence Podcast, with Melissa Agnes and Jean-Michel Ghoussoub Everybody’s always talking about transparency. We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis. And though this statement is [...] The post TCIP #018 – The Truth About Transparency With Jean-Michel Ghoussoub appeared first on The Crisis Intelligence Podcast ....
Oct 05, 2014•36 min
Welcome to episode #017 of The Crisis Intelligence Podcast, with Melissa Agnes and Thanh Nguyen My favorite people are those self-educators who soak in knowledge and learn from anything and anyone they can, and that’s one of the things I really like about Thanh Nguyen, Fire Captain with the Garden Grove Fire Department in California. [...] The post TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen appeared first on The Cris...
Sep 28, 2014•45 min
Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus Malaysia Airlines has suffered through two devastating and traumatic crises this year. The first was flight MH370 that disappeared without a trace while flying from Kuala Lumpur to Beijing. The second, flight MH17, was shot down by a missile while [...] The post TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus appeared first on The Crisis Intelligence Podcast ....
Sep 21, 2014•56 min
Welcome to episode #015 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Syme The fact is that monitoring social media and the search engines needs to be a part of your corporate culture. It needs to be second nature and integrated into your daily (and nightly) activity. But what differs between everyday monitoring [...] The post TCIP #015 – Social Media Monitoring in a Crisis with Chris Syme appeared first on The Crisis Intelligence Podcast ....
Sep 14, 2014•1 hr 8 min
Welcome to episode #014 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Boddy Like many others, the Toronto Police Service is looking for opportunities to build efficiency and effectiveness within their agency. As a result of this, they’re doing some interesting things. For starters, they’ve developed a Strategy Management Unit with a strong [...] The post TCIP #014 – Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy appeared first on The Cr...
Sep 07, 2014•46 min
Welcome to episode #013 of The Crisis Intelligence Podcast, with Melissa Agnes and Gini Dietrich Gini Dietrich is a passionate communications professional who has just launched a new book called “Spin Sucks: Communication and Reputation Management in the Digital Age”. Spin does suck and I had a blast discussing this and how to best manage [...] The post TCIP #013 – Spin Sucks with Gini Dietrich appeared first on The Crisis Intelligence Podcast ....
Aug 31, 2014•56 min
Welcome to episode #012 of The Crisis Intelligence Podcast, with Melissa Agnes and Jane Jordan-Meier Jane Jordan-Meier opens this discussion with a strong statement: “A leader emerges in a crisis.” But how can you plan for a successful emergence, rather than an unsuccessful one? What are the challenges of choosing a leader or spokesperson in [...] The post TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier appeared first on The Crisis Intelligence Podcast ....
Aug 24, 2014•1 hr 3 min
Welcome to episode #011 of The Crisis Intelligence Podcast, with Melissa Agnes and Tim Burrows What’s been going on in Ferguson this week is remarkable – and not in a good way. The lack of communication on behalf of the Ferguson Police Department and the St-Louis County Police Department has lead to a disastrous crisis [...] The post TCIP #011 – Discussing The #Ferguson Crisis with Tim Burrows appeared first on The Crisis Intelligence Podcast ....
Aug 17, 2014•50 min
Welcome to episode #010 of The Crisis Intelligence Podcast, with Melissa Agnes and Tegan Ford We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. This week, join me as I speak with Tegan Ford, a recent graduate who now has [...] The post TCIP #010 – Going From the Classroom to the Field with Tegan Ford appeared first on The Crisis Intelligence Podcast ....
Aug 10, 2014•42 min
Welcome to episode #009 of The Crisis Intelligence Podcast, with Melissa Agnes and Mike McKenna When it comes to emergency evacuation planning, what risks need to be identified and what should you actually plan for? Should every organization, even those with less catastrophic risk, include an evacuation and re-entry plan within their crisis management plan? [...] The post TCIP #009 – Emergency Evacuation and Re-Entry Planning with Mike McKenna appeared first on The Crisis Intelligence Podcast ....
Aug 03, 2014•50 min
Welcome to episode #008 of The Crisis Intelligence Podcast, with Melissa Agnes and Greg Power In this age of social media and continual distractions, story telling is an art form that can help you be heard – and remembered – through the noise. In fact, story telling should be a part of every organization’s corporate [...] The post TCIP #008 – The Power of Story Telling in Crisis Communications with Greg Power appeared first on The Crisis Intelligence Podcast ....
Jul 27, 2014•54 min
Welcome to episode #007 of The Crisis Intelligence Podcast, with Melissa Agnes and Sara Hawkins Sara Hawkins is a savvy attorney dedicated to helping the “little guys out there”. Her policy is to never say “no”, but to help her clients find the right strategies and solutions to their problems. Sara is one of those [...] The post TCIP #007 – Overcoming Legal Challenges in Crisis Communication with Sara Hawkins appeared first on The Crisis Intelligence Podcast ....
Jul 20, 2014•1 hr 1 min
Welcome to episode #006 of The Crisis Intelligence Podcast, with Melissa Agnes and Patrice Cloutier A true apology is a very powerful thing. Especially in a crisis. It can literally mean the difference between surviving the crisis with your reputation and bottom line intact, and millions of dollars in loss of annual revenue (or your [...] The post TCIP #006 – The Art of the Apology with Patrice Cloutier appeared first on The Crisis Intelligence Podcast ....
Jul 13, 2014•47 min
Welcome to episode #005 of The Crisis Intelligence Podcast, with Melissa Agnes and Karen Freberg. Dr. Karen Freberg is paving the way for professors and students alike. She’s an engaging professor at the University of Louisville, in Kentucky, who teaches and researches on subjects like social media for PR and crisis communication – and she’s [...] The post TCIP #005 – Teaching Crisis Communication in Higher Education with Karen Freberg appeared first on The Crisis Intelligence Podcast ....
Jul 06, 2014•55 min
Welcome to episode #004 of The Crisis Intelligence Podcast, with Melissa Agnes and Rob Burton. Crisis simulations are the best way to prepare your team for a crisis and to strengthen your existing crisis plan. Within this episode, Rob Burton, managing director of PreparedEx, and I discuss the benefits and fun that comes with putting [...] The post TCIP #004 – Simulating Crises for Crisis Preparedness with Rob Burton appeared first on The Crisis Intelligence Podcast ....
Jun 29, 2014•35 min
Welcome to episode #003 of The Crisis Intelligence Podcast with Melissa Agnes and Jim Spicuzza Mobile technology can do wonders for today’s crisis communication. The flexibility, the interactivity and the mobility of it all can save lives, reputations and bottom lines. Within this podcast, Jim Spicuzza, CEO of CrisisGo, and I discuss the power of [...] The post TCIP #003 – The Power of Mobile Technology in Crisis Communication with Jim Spicuzza appeared first on The Crisis Intelligence Podcast ....
Jun 22, 2014•50 min
Welcome to episode #002 of The Crisis Intelligence Podcast with Melissa Agnes and Isaac Griberg of the ICRC. The International Committee of the Red Cross (ICRC) is doing ground-breaking things when it comes to leveraging social media for crisis communications and emergency management. In this episode of The Crisis Intelligence Podcast, I chat with Isaac [...] The post TCIP #002 – Strategizing Social Media for Crisis Communications with Isaac Griberg appeared first on The Crisis Intelligence Podc...
Jun 15, 2014•38 min
Welcome to episode #001 of The Crisis Intelligence Podcast with Captain Chris Hsiung and Shino Tanaka. When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. What this police department is doing to engage with their community on social media and how they’ve integrated social media as a [...] The post TCIP #001 – Doing Crisis Communications Right with the Mountain View Police Department appeared first on The Crisis Intelligence Podcast ....
Jun 08, 2014•57 min
