The Hidden Cost of Poor Communication

Welcome back to 'Leading Human,' where Chad Prevost, co-founder of Big Self School, delves into the critical role communication plays in maximizing team potential and productivity. In this episode, Chad explores why effective communication is more vital than ever in today's evolving work landscape, emphasizing the importance of emotional intelligence and psychological safety. He discusses the hidden costs of poor communication, backed by studies from the Holmes Report and Grammarly, and offers practical strategies for improving communication—ranging from teaching emotional fluency to cultivating psychological safety. Chad also touches on the need for leaders to shift from control to curiosity and highlights the importance of repair in maintaining healthy team dynamics. Tune in and learn how to foster a more connected and productive workplace through better communication.

00:00 Introduction to Leading Human

01:25 The Prevost Connection

02:41 The Evolving Job Market

06:25 The Importance of Communication

09:27 The Cost of Poor Communication

16:52 Effective Communication Strategies

19:28 Emotional Fluency and Psychological Safety

22:52 Curiosity Over Control

28:07 Normalizing Repair and Slowing the Tempo

33:24 Final Thoughts and Takeaways

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