How Public Infrastructure Agencies Can Be Thinking of Customer Service With Stephen F. Dougherty

On today’s episode, BJ talks with Stephen F. Dougherty, Executive Director at South Jersey Transportation Authority. Stephen talks about his entry into a public service career, his mentality about treating passengers like customers, and some exciting developments in the SJTA wheelhouse coming to the South Jersey area soon. 

Resources mentioned: 

John Maxwell books: https://store.maxwellleadership.com/All-Books_c_237.html

Calls-to-action: 

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Author: BJ Kraemer, MCFA

Keywords: MCFA, Architecture, Construction, Engineering, Public Engineers, Military Engineers, United States Military Academy, Veteran Affairs, Development, Veteran, Military, SEC