When you think of corporate or organizational crises, the list of examples is never ending: the BP oil spill, the Tylenol tampering incident, the Wells Fargo account fraud scandal, the Equifax data breach, and countless others. A crisis can threaten a number of important elements, including your ability to operate, your relationships with stakeholders, the ability to pursue your strategy, and your reputation. Tim Lloyd is Managing Partner at Social Simulator, he works with companies and organiza...
Jun 21, 2025•20 min
Since it was founded sixteen years ago, the Hilb Group - a successful middle market insurance broker - has embraced a high growth strategy. And in just over a decade and a half, the organization has acquired almost two hundred small agencies and brokers across the country. While focused on the growth, Hilb’s leaders also work to maintain the health of the organization, customer satisfaction, and financial discipline. Jason Angus is the Hilb Group’s Chief Operating Officer. He joins us today to d...
Jun 05, 2025•20 min
Networking. Love it or hate it, networking is required if you’re looking to land a new job in this unusual employment market, or if you want to grow and progress in your career. Many people feel somewhat uncomfortable networking, and if that sounds like you, it might be time to examine the approach you take to networking. Inga Carboni is a professor of management at the William & Mary School of Business. An author and award-winning instructor, she’s an expert in strategic networking. She joi...
May 21, 2025•20 min
The Muscarelle Museum of Art at William & Mary has been in the spotlight lately generating media coverage by the Wall Street Journal and others thanks to its current exhibition, Michelangelo: The Genesis of the Sistine. The exhibition, running through June 1st, displays Michelangelo’s early drawings of the famous frescoes of the Sistine Chapel. Organizations like the Muscarelle are part museum, part art gallery, and part business. David Brashear is the director of the Muscarelle Museum. Afte...
May 08, 2025•20 min
If there’s one constant in business, it’s change. Thanks to globalization, competition, AI, and other factors, change comes at us continuously. And while adapting to change is a challenge for many, change management is a critically important component of leadership. If not done correctly, employees, teammates, and customers will refuse to buy in. David Long is a professor of management at the William & Mary School of Business. He teaches change management to students, working professionals, ...
Apr 21, 2025•19 min
Every spring, the MBA program at the William & Mary School of Business presents the Principled Achievement Award to a leader who best embraces and demonstrates the tenets of principled achievement. Previous winners include the head coach of the Buffalo Bills, Sean McDermott; and AnnaMaria DeSalva, global chairman of Burson, the global communication company. The Principled Achievement Award winner is the leader who values people, diversity of thought, empathy, humility, integrity and success....
Apr 05, 2025•22 min
Have you ever avoided interacting with a colleague because the two of you see the world very differently? You know the conversation will be frustrating, so you just go another way. That, in its most basic form, is an example of polarization. We tend to think of polarization in politics: two parties divided and at two distant extremes. But polarization takes place at work. Our guest says it not only affects behavior, but it harms innovation, collaboration, and success. Phil Wagner is a professor ...
Mar 21, 2025•23 min
November of 2022: That’s when the Large Language Model ChatGPT was introduced. Professionals everywhere started to take notice of, and adopt, the technology. Now, just two years later, we have a number of LLMs at our disposal, including Copilot, Perplexity, Claude, Genesis and DeepSeek. In January, DeepSeek R1 was introduced. Developed by a Chinese Artificial Intelligence startup, DeepSeek has quickly become popular across the world. Monica Tremblay is a professor of Operations and Information S...
Mar 05, 2025•19 min
Few businesses have experienced the amount and type of change college athletics has experienced recently. It started when NIL was introduced, which gives college athletes the rights to control and profit from their name, image, and likeness. Now, some of the very best college athletes in the country are earning seven figures. Meanwhile, the transfer portal - which allows student athletes to easily move from one college team to another - has dramatically changed college athletics. And the changes...
Jan 26, 2025•22 min
It seems wherever you go, working professionals and companies are talking and strategizing about artificial intelligence, machine learning, and ChatGPT. And many of those conversations have taken place fairly recently. But before all the buzz, way back in 2016, Ai Spark began researching ways machine learning could intersect with finance. Now the organization uses a technology and people approach for credit risk analysis. Matt Fiordaliso is a partner at Ai Spark. He’s a William & Mary gradua...
Jan 05, 2025•15 min
The holidays and the New Year, a time to relax a bit and recharge your battery. It’s also an opportunity to break away for awhile and read or listen to a good book. But go online or into a bookstore and it’s easy to be a little overwhelmed by all of the choices.To help you cut through the clutter, we invited Anna Milholland to join us. She’s the business librarian at the McLeod Library at the William & Mary School of Business. She oversees the library, works closely with faculty and students...
Dec 21, 2024•23 min
When you hear the word “dominoes,” chances are you think pizza. And for good reason: There are over 20,000 Domino’s locations across the world. Domino’s is #1 in the world in quick-service restaurant pizza. It has 20% of the global market share, and 22% market share in the US. And while pizza is the heart and soul of Domino’s, company leaders see themselves in three businesses: pizza, storytelling, and technology. Joe Jordan is President, US and Global Services at Domino’s. After working at Peps...
Dec 05, 2024•19 min
Twenty-five years ago she made history when she became the first woman to be named CEO of a top company. Carly Fiorina became CEO of Hewlett Packard in 1999. During her tenure as Chair and CEO, HP became the largest technology company in the world, as cash flow, revenue, and profit all grew. Since that time, she’s been working as a consultant and leadership coach in the government and private sectors. She’s written three books on leadership, and she serves on the boards of James Madison Universi...
Nov 21, 2024•18 min
If you’re a sports fan, you often hear about the substantial salaries some professional athletes earn. Most players rely on their agent to handle the details and negotiations on their contracts. But it’s only been recently that many coaches and assistant coaches have turned to agents for guidance. Dennis Cordell is one of those agents. He’s the CEO of Coaches Incorporated, a sports marketing agency dedicated to protecting and promoting coaches in a variety of professional and college sports. A W...
Nov 05, 2024•22 min
Chances are you’ve dined at one or more of Bloomin’ Brands restaurants. Their brands include Outback Steakhouse, Carrabas, Bonefish Grill, and Fleming’s Prime Steakhouse. Casual dining was hit especially hard during the global pandemic, but thanks to innovative thinking, leadership, and loyal customers, Bloomin’ Brands continues to grow in the US and abroad. Michael Healy is CFO and Head of Global Business Development for Bloomin’ Brands. He’s held a number of leadership positions there includin...
Oct 21, 2024•19 min
You’re familiar with the stories of lottery winners and athletes suddenly coming into large, life-changing sums of money. It happens to entrepreneurs and professionals who sell their businesses as well. Sudden wealth not only changes the individual’s financial situation, but it has the potential to greatly impact other aspects of their lives. Biff Baker is Managing Director and Senior Wealth Manager at MAI Capital Management. He’s spent his career helping clients reach their financial goals. On ...
Oct 05, 2024•18 min
The role of the CEO: In this particular case, it means leading a complex global organization. One with employees all over the world, interacting with a robust board, and countless other stakeholders. For Dan Draper, the CEO of S&P Dow Jones Indices, the job means that, and more. Earlier this month, Draper was the keynote speaker for “From Dog Street to Wall Street,” an annual event hosted by the Boehly Center for Excellence in Finance at William & Mary School of Business. Afterward, he j...
Sep 21, 2024•22 min
The students are back on campus at William & Mary, but before classes began, the new students at William & Mary’s School of Business participated in orientation activities where they heard from employers, alumni, and others. Michelle Avery, Senior Managing Director at J.S. Held, a global consulting firm known for its expertise in forensic accounting and litigation consulting, spoke with the new students in the Masters of Accounting Program. She shared advice about successfully launching ...
Sep 05, 2024•20 min
You look at your calendar and you see a Team Meeting is up next. How does that make you feel? Love them or hate them, we spend about a third of our work week working in teams. A Stanford University study found effective teamwork is linked to increased productivity. Harvard Business Review says teams make better decisions than individuals 87% of the time. Tatia Granger is a clinical associate professor at William & Mary’s School of Business. Among other things, her teaching and research focus...
Aug 21, 2024•19 min
Cate Faddis is in the midst of an interesting career and journey. She has spent over 25 years in investment management and financial services, working as a managing partner at Mason Capital Partners, and President and Chief Investment Officer at Grace Capital. Early in her career she spent time with Deloitte and Putnam Investments. Today she’s a portfolio manager for Zevin Asset Management. A William & Mary graduate who went on to earn her MBA at Harvard Business School, Faddis spoke at the ...
Jul 09, 2024•17 min
The intersection of finance, technology, and the future are the focus of a new book, titled “From Hoodies to Suits: Innovating Digital Assets for Traditional Finance.” The book just released this month bridges the gap between the hoodies - who invented the technology behind the digital assets - and the suits who run traditional financial markets. Annelise Osborne is the book’s author. A William & Mary graduate who went on to earn her MBA at Columbia, Osborne spoke at the annual Women’s Stock...
Jun 15, 2024•19 min
Last month, the William & Mary School of Business and its Boehly Center for Excellence in Finance hosted the annual Women’s Stock Pitch competition where 24 teams consisting of undergraduate women from the world’s top universities competed, networked, and learned. One of the keynote speakers for the event was Lisa Petrelli, managing director, acting country head, and head of global markets for Canada at UBS. A board member for 100 Women in Finance, Petrelli has 25 years of experience on Wall...
May 24, 2024•19 min
We interact with it on a regular basis; some of us daily, some weekly. Whatever the frequency, it’s a major part of life and spending. Retail. Whether it’s discount stores, department stores, online or brick-and-mortar, retail is a massive sector. And for the most part, since the beginning of the pandemic, things have been good for retailers. For much of his career, Greg Melich has studied and analyzed retail. He’s partner and Senior Managing Director at Evercore, a global independent investment...
Apr 27, 2024•18 min
The adoption of artificial intelligence and generative AI is moving so quickly. Leaders, companies, and organizations are working to determine how AI can best help them, their employees, their customers, and others. And while the work continues, some organizations have found the sweet spot: developing ways AI and employees work together to provide outstanding customer service by using the best of technology and people. One of those organizations is the financial services firm Edward Jones. Zar T...
Apr 05, 2024•20 min
Succeeding. And doing so in the right manner. That’s principled achievement. The William & Mary School of Business defines the principled achievement leader as one who values people, diversity of thought, empathy, humility, and success. This leader listens and inspires, practices ethical compassionate behavior, and embraces the tenants of the William & Mary honor code. This year’s Principled Achievement Award Ceremony was held on March 21st in New York City at Rockefeller Center’s Rainbo...
Mar 23, 2024•22 min
If you’ve lived for any length of time, you have experienced grief. It’s a universal emotion caused by losing someone or some thing you’ve loved or cared about. Whether it’s the loss of a job, the death of a family member, or loss of a pet, grief and grieving can be intense - strong enough to adversely affect your work and life. Martha Rouleau is an adjunct lecturer and mindfulness/wellness professional at William & Mary. She works at the university’s McLeod Tyler Wellness Center. She recent...
Mar 08, 2024•21 min
Success today requires resilience. Whether it’s a company dealing with a major shift in the market, or an individual faced with a significant personal or professional obstacle, resilience is a requirement. Casey White knows all about resilience. A young, fit, working professional at the start of her career, she became unexpectedly and critically ill, and began a lengthy fight for her life that would ultimately take away her ability to walk. Now, five years later, her life and career are back on ...
Feb 21, 2024•20 min
It’s been a little over a year now since most of us were introduced to ChatGPT. Since that time, many professionals, businesses and organizations have worked hard to understand not only ChatGPT, but machine learning and Artificial Intelligence, and what it all can do to assist employees, serve customers, and positively affect the bottom line. There’s no shortage of information in media coverage regarding Artificial Intelligence, but in the race to embrace AI, it can be challenging to determine w...
Feb 05, 2024•20 min
If you’re an athlete, or someone close to you is an athlete, you’ve most likely spent time in a Dick’s Sporting Goods store. Depending on where you live, the next time you visit your neighborhood Dick’s Sporting Goods, you might be surprised. Dick’s has launched its House of Sport: A new type of sporting goods store. Dick’s House of Sport isn’t just about sporting goods; it’s experiential, and there’s a tie to the community. Navdeep Gupta is Senior Vice President and Chief Financial Officer at D...
Jan 23, 2024•19 min
It’s difficult to succeed in business today without having a solid grasp of public affairs, public policy, and politics. Regardless of the size of your business or sector, decisions that are made in your state capitol, Washington, D.C., and beyond can greatly affect your bottom line. Learning to strategically manage corporate public affairs was the focus of a recent three day workshop for William & Mary’s Executive MBA students. The workshop took place at the Washington Campus; a non-profit,...
Jan 06, 2024•20 min
