Serving the internal customer with Doug Ellin | Episode 4

L&D Disrupt

Dec 07, 2021•32 min•Season 2Ep. 4

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Episode description

In this week's episode we speak with Doug Ellin - People Partner L&D at GoHenry. Doug is incredibly passionate about serving the internal customer, and shares his experiences of using this insight to carve out successful, tailored L&D solutions. Throughout the conversation we cover everything from getting to know your internal customer to tracking whether your interventions are successful or not. This conversation is a wonderful testament to the fact that L&D should always be about people before anything else and we can’t wait for you to listen!

Running order

01:13 How do you get to know your internal customer?

04:46 Using this knowledge to help you deliver better L&D

06:00 The steps you need to take before developing the L&D strategy

09:38 Identifying the influencers within a business

12:43 Striking the balance between addressing people’s training requests but giving the business what it actually needs

17:15 Working out what to include in an L&D solution to make it successful

20:26 Ways to track if your interventions are working

24:07 Quickfire round

How to connect

Find Doug on:

LinkedIn: https://www.linkedin.com/in/doug-ellin/