The Inspiring Journey of Hospitality. In this episode, Steve Schwab, founder and CEO of Casago, sits down with Kish, Jay, and Shirin Kanji, the newest partners of Casago, to discuss the legacy and future of their family business, Impact Properties. They delve into the rich history of their family's move from India to Africa and ultimately to the United States, where they ventured into the hospitality industry. The trio shares personal anecdotes, their long-term vision focusing on owner-centric v...
Aug 14, 2025•35 min•Ep. 20
Owner-Centric Property Management with Michael Austad of Casago In this episode of Keynotes, host Steve Schwab talks with Michael Austad, owner of Casago in Willamette Valley, about his transition from a long career in retail to the hospitality industry. Michael discusses the importance of simplicity, authenticity, and owner-centric property management. Highlighting Casago's unique value, Michael illustrates how the company maintains a delicate balance between the advantages of a large corporati...
Aug 13, 2025•13 min•Ep. 13
In light of the recent merger between Casago and Vacasa, Steve and Matt discuss the future of Casago, while giving insight to the current state of the vacation rental industry as a whole.
Jul 04, 2025•29 min•Ep. 19
Jun 11, 2025•15 min•Ep. 18
Exploring Property Management Excellence: A Deep Dive with Jennie Strait In this engaging episode of Keynotes, host Steve Schwab converses with Jennie Strait from Santa Barbara about her extensive experience and five-year journey with Casago. Jennie delves into her personal philosophies on building honest and educational relationships with homeowners and her dedication to providing warm and welcoming experiences for guests. She recounts a memorable success story of managing ten new property unit...
Oct 21, 2024•12 min•Ep. 17
Sustainable Success in the Vacation Rental Industry with Andrea and Cassandra from Casago In this episode of Keynotes, host Steve Schwab sits down with Andrea and Cassandra from South Padre Island to discuss their extensive experiences in the vacation rental industry. The conversation covers their professional journey to Casago, highlighting their technical, accounting, and managerial expertise. They emphasize the importance of personalized service and relationship building for homeowner and gue...
Oct 20, 2024•12 min•Ep. 16
Southern Hospitality and Resilient Property Management with Tim Smith from Casago In this episode of Keynotes, host Steve Schwab interviews Tim Smith, the owner of Casago in New Smyrna Beach. Tim narrates his unexpected journey from Salesforce consulting to property management and discusses Casago's mission to align with homeowners' goals while delivering memorable experiences for guests. Emphasizing Southern hospitality, Tim describes treating every guest like family and maintaining constant co...
Oct 20, 2024•12 min•Ep. 15
Inside Casago: Transforming Hospitality and Property Management In this comprehensive episode of Keynotes, host Steve Schwab engages with Philippe and Gerald, owners of Casago Aruba, to explore their journey from the restaurant industry to the realm of short-term rentals. During Casacon 2024, the conversation covers the benefits of implementing structured systems and maintaining transparent processes in hospitality management. They discuss Casago's commitment to homeowner advocacy and trust, ill...
Oct 20, 2024•17 min•Ep. 14
Journey to Excellence: Owner-Centric Property Management with Jeff and Marci Harris In this episode of Keynotes, host Steve Schwab interviews Jeff and Marci Harris from Casago Heber. They discuss their evolution from starting their own property management company, Key in Memory, to joining Casago and achieving significant professional growth. The conversation emphasizes their commitment to delivering a 'six-star' guest experience, deep community involvement, and strategic differentiation from co...
Oct 19, 2024•12 min•Ep. 12
From Military Ops and Ice Rinks to Premium Property Management: The Casago Story In this episode of Keynotes, host Steve Schwab interviews JB and Ilona from Casago, who manage vacation properties in Henderson and Las Vegas. Steve and JB reflect on their shared background in the Special Operations Army. At the same time, Ilona shares her journey from a world-champion figure skater and coach to a property management professional. The discussion highlights the importance of organization, attention ...
Oct 19, 2024•14 min•Ep. 11
Forging Personal Connections: Insights from Wendi and Brannon Hightower. In this episode of Keynotes, host Steve Schwab has an enriching conversation with Wendy and Brandon from Frio River Resorts. They delve into their experiences in the property management business, emphasizing the importance of personal relationships with guests and homeowners. The discussion highlights their unique community-centered approach and the value of creating partnerships beyond mere business transactions. Additiona...
Oct 19, 2024•13 min•Ep. 10
Building Meaningful Relationships in Property Management with Mike Reinman In this episode of Keynotes, host Steve Schwab introduces Mike Reinman, owner of Casago in Kona and the Redwoods, who shares his journey from the Peace Corps to establishing a successful property management business. They discuss building strong relationships and trust with property owners, the importance of empathy in hospitality, and the unique value Casago provides as both a local business and an international brand. M...
Oct 06, 2024•15 min•Ep. 9
Owner-Centric Success: Exploring Hospitality with Casago Costa Rica In this episode of Keynotes, host Steve Schwab talks to Juan Carlos and Flor from Casago Costa Rica about their first year in the short-term rental industry. They discuss transitioning from hotel management to vacation rentals, emphasizing the importance of hospitality and owner-centricity. With a focus on communication and local expertise, they reveal Casago's unique blend of international standards and local presence. The conv...
Oct 06, 2024•14 min•Ep. 8
Generational Insights: Navigating Property Management with the Wessons In this episode of Keynotes, host Steve Schwab interviews Greg and Stacy Wesson from Sun River, Oregon, about their experiences and philosophy in property management. The Wessons share the history of their family-run business, emphasizing the importance of a relational approach with guests and homeowners. They discuss the 'owner-centric' model that prioritizes transparent communication and trust-building with homeowners, view...
Oct 05, 2024•13 min•Ep. 7
Maximizing Rental Revenue with B&B Finder - Keynotes Podcast with Steve Schwab In this episode of Keynotes, host Steve Schwab explores how Casago homeowners can benefit from using B&B Finder as an additional rental channel. Joined by Michelle Gillin and Tim Wilson from B&B Finder, they discuss five key advantages for homeowners, including no guest fees, increased exposure, greater control over policies, the absence of restrictive algorithms, and the supportive community within Casago...
Sep 13, 2024•13 min•Ep. 6
Homeowner Safety Essentials with Justin Ford In this episode of Keynotes, host Steve Schwab talks with Justin Ford, a safety expert in the short-term rental industry, about essential safety measures homeowners can implement to protect their guests. Justin shares seven key actions, including installing quality smoke alarms, ensuring proper egress, removing tripping hazards, securing swimming pool areas, having accessible fire extinguishers, choosing appropriate barbecue grills, and selecting comm...
Jul 27, 2024•27 min•Ep. 5
In this episode, learn how to use the benefits of the Casago third home exchange program.
Jul 24, 2024•11 min•Ep. 4
Understanding the Casago Protection Program with John Slaughter on Keynotes In this episode of Keynotes, host Steve Schwab discusses the Casago Protection Program with John Slaughter from Rental Guardian. They delve into the specifics of the program, including its liability coverage, structure coverage, content protection, bed bug coverage, and the unique per booking policy. The episode provides essential insights into how the program, designed exclusively for Casago homeowners, offers comprehen...
Jun 26, 2024•14 min•Ep. 3
