Mark Graban Better Metrics Webinar

How to Manage Your Improvement Metrics More Efficiently and Effectively In this webinar, you will learn: Some of the common mistakes people make when looking at performance metrics and the resulting problems Simple, but statistically valid and effective methods for creating, maintaining, and reviewing charts over time When to react and ask “what happened?” when reviewing new data points in a chart When to stop overreacting to individual data points and improve the overall system, instead How to integrate this into your use of KaiNexus or for charts you create in Excel