Karyn Ross Webinar Preview
Mar 08, 2017•12 min
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Episode description
Mark Graban interviews Karyn Ross, coauthor, with Jeff Liker, of the Shingo Award-winning "The Toyota Way to Service Excellence: Lean Transformation in Service Organizations."
Karyn is doing a webinar on March 28 titled "How to Coach for Creativity & Service Excellence." To register, visit www.kainexus.com/webinars.
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