424: A Customer-Centric Approach with Frederick Birchfield
Episode description
Frederick Birchfield delves into the creation of an innovative app aimed to revolutionize the sports fan experience. He has found a way to prioritize what fans truly care about - convenience.
Listen in as Frederick shares his vision of enhancing product reliability to ensure customer satisfaction and change the sports tech business. What if every customer could feel like a VIP, regardless of their seat?
It's all about creating an immersive, inclusive experience. Tune in to discover more.
Episode Highlight:
01:56 - Most of these sports teams and stuff don't even have a relationship with their fans. They don't even have a clue. But whoever they're working with is not forwarding that information. They just saying, "Look, you got a boost in this. You got that and that." It's more to it than that. And being a sports fan myself, I'm big on customer service. If you screw me once, I will not be back. It's just how it is. I'll stay home and watch a game from home. And I realized that and if you want these fans to come back, you have to be on it.
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Contact Frederick Birchfield
Phone 414-553-9095