CoronaRadio 7.28 - The Customer Whisperer, Colin Shaw
Aug 24, 2020•1 hr 5 min•Season 1Ep. 67
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Episode description
I met Colin Shaw at Chelsea Football Club’s stadium, Stamford Bridge in London. Only we weren’t attending a football game; we were both keynoting a Customer Experience Conference. Colin is one of the giants in CX and we chatted about where so many companies are going wrong with their programs – and in particular during the times of COVID. We also spoke about “customer memory” – elephant or goldfish?
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