How Customer Experience be a Moat for the Startups? - podcast episode cover

How Customer Experience be a Moat for the Startups?

JasaRodio
Feb 01, 2021•13 min•Season 1Ep. 36
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Episode description

John D. Hanson

  • Director, Accelerated Revenue
  • CX & Winning Consultant

Sharing his valuable insights on:

  1. What is Customer Experience (CX), and Why is it so Important?
  2. Role of Customer Love/Obsession in Investors' Funding, and How can CX help?
  3. How can CX help SaaS Startups Retain their Customers?
  4. How Customer Experience be a Strongest Moat for the Startups?
  5. Case Study of Zappos.com, how they engraved CX as its culture, to eventually get acquired for $1 Bn by Amazon!
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