E5 Tiffani Bova: The Experience Mindset

Tiffani Bova is a global growth evangelist at Salesforce and bestselling author of the new book, The Experience Mindset, Changes the Way You Think About Growth. She's one of the most sought after speakers in the world, giving over 750 keynotes in six different continents. This episode is all gas, no breaks. We dig into why employee experiences become collateral damage when improving customer experience and user convenience. And we talk about the right questions to ask to lead people to the right changes.