21. Creating a Resource Hub for Your Team

Do you answer the same question over and over again? Where does your team go for answers? And how can you make that functional when you're in the midst of busy season?

Answering questions in a way that encourages people to continue asking questions is hard work! It takes time, effort and energy to practice patience at work, especially when you're the expert!

By creating a place for crew members to look for their own answers first, we've changed the way our team seeks information, leverages resources and solves their own problems independently.

Listen as Jill and Anna talk about the Information Station at Accrew and how it supports in guiding crew members to success!
 

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